Front Desk Manager Holiday Inn - 3.5 Orlando, FL Job Details Full-time From $42,000 a year 4 hours ago Benefits Health insurance Dental insurance Paid time off Employee discount Qualifications Bilingual Passenger baggage assistance Property management tools Interpersonal skills Night audit Hotel and accommodations guest luggage handling High school diploma or GED Multi-line phone systems OPERA Full Job Description Front Desk Manager Holiday Inn & Candlewood Suites - Winter Park, Orlando Summary We are seeking a dedicated Front Desk Manager to oversee daily front desk operations at our dual-brand hotel, home to both Holiday Inn and Candlewood Suites in Winter Park, Orlando. This role is vital in ensuring our guests receive outstanding service across both brands. The ideal candidate is a hands-on leader who can train and motivate a team while keeping operations smooth during peak check-in/check-out periods. Responsibilities Greet and assist guests with check-in and check-out procedures Manage, schedule, and coordinate a team of front desk agents across shifts, including evenings, weekends, and holidays Train and onboard new front desk staff on brand standards and property procedures Handle guest inquiries, complaints, and special requests with professionalism, resolving issues to guest satisfaction Maintain accurate records of reservations, billing, and guest information Oversee cash handling, drawer audits, and night audit processes Oversee multi-line phone systems and ensure prompt, professional communication Ensure the cleanliness and organization of the front desk area Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and room readiness Support rate and occupancy awareness, working with management on availability decisions Enforce emergency and safety procedures at the front desk Utilize Opera PMS and other office management software Qualifications 2+ years of experience in hotel front desk management or supervision Strong organizational and leadership skills, with experience managing a team Excellent verbal and written communication skills; bilingual abilities are a plus IHG brand experience is a plus Opera PMS experience required Ability to handle multiple tasks efficiently under pressure Exceptional customer service skills with a friendly, professional demeanor Previous experience with multi-line phone systems preferred High school diploma or equivalent; are advantageous Ability to stand for extended periods and assist with guest luggage as needed Benefits [

Benefits:

health insurance, PTO, IHG employee travel discounts, etc.]

Pay:

From $42,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person