Front Desk Training Manager Rosen Hotels & Resorts - 4.0 Orlando, FL Job Details Full-time 18 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Opportunities for advancement Qualifications Customer complaint resolution

Full Job Description Summary:

The Front Desk Training Manager monitors and provides a support role for front desk associates, leads, and supervisors in the day-to-day operations of the front desk. Coordinates front offices activities of the hotel, resolves guest issues, reservation and room assignment activities. They also assign duties and tasks to associates and observe performances to ensure adherence to resort policies and established operating procedures.

Responsibilities:

Generates and conducts training and re-training initiatives Monitors staffing levels during the shift Monitors associates' daily requirements Resolves guest issues (service, reservation, billing, etc.) Resolves associate issues Administers coaching and counseling with staff Manages room inventory Coordinates front office daily tasks Ensures group needs and requests are met Prepares and delivers shift briefings to staff Performs night shift responsibilities (posts room and tax, prepares package arrivals, assists with night audit, etc.) Ensures guest service standards are met Comply with the company's drug-free and tobacco/nicotine-free policy. All other duties as assigned.

Experience/Qualifications:

3 to 5+ years of front office or hotel operations experience required. Previous leadership or supervisory experience preferred. Experience in onboarding and training associates. Experience in guest service and problem resolution. Ability to lift 25 lbs. frequently and up to 75 lbs. infrequently. Must be able to legally work in the USA. Education and Certification(s)/License(s): High school diploma or equivalent preferred, plus knowledge of a specialized field (however acquired), such as basic accounting, computer property management systems, hotel front desk rooms operations, etc. Discover Life at

Rosen:

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

Affordable Health and Dental Insurance On-site Medical Center Competitive Compensation Holiday Pay Birthday Pay Paid Vacation and Personal Days Tuition Reimbursement and Higher Education Scholarships 401(k) Retirement Savings Plan Childcare Financial Assistance Hospitality and Dining Discounts Access to our Family Outreach Center Excellent Career Growth Opportunities And much more We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.