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Pizza Ranch Norwalk

Guest Services Manager

Pay: $16–$22/hr

Posted: 5 days ago

Location: Norwalk, IA (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/2/2026

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What they do

A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.

$59,758 / year median in Iowa

+9% projected growth

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Job Description

Guest Services Manager Pizza Ranch Norwalk Norwalk, IA Job Details Full-time $16 - $22 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Team leadership Hospitality industry experience Managing food service teams

Full Job Description Job Title:

Guest Services Manager Job Location:

Norwalk, IA Job Category:

Hospitality /

Tourism Description:

Job details $16 - $22 per hour Job type: Full-time night and weekends Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance

Introduction:

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front of house and guest services operations of our restaurant. The Guest Services Manager will be responsible for managing a front of house team, ensuring that every guest receives great service in a timely manner while maintaining a clean appearance throughout the restaurant. A successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

Manage and lead a front of house team Oversee the daily operation of serving buffet guests Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized dining area and adhering to safety protocols Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns Monitor and maintain inventory levels, including ordering and restocking as needed Complete daily financial and operational tasks, such as reconciling the register and completing shift reports Other duties as assigned

Qualifications:

Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry Strong leadership and communication skills Ability to multitask and handle a high-volume workload Strong customer service skills Flexibility to work evenings, weekends, and holidays as needed

Perks:

Competitive salary Paid time off Medical, dental, and vision insurance 401(k) retirement plan Professional development opportunities Positive and supportive work environment