Hotel General Manager Garner Hotel Boise Airport BY IHG Boise, ID Job Details Full-time $53,559.88 - $64,502.21 a year 6 hours ago Benefits Paid time off Employee discount Qualifications Resort experience Night audit Team development Hiring Delegation Full Job Description Job Overview We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will drive excellence in guest services, ensure operational efficiency, and foster a welcoming environment that exceeds guest expectations. Your leadership will be instrumental in managing staff, optimizing revenue, and maintaining the highest standards of hospitality management. If you thrive in a fast-paced setting and possess a passion for delivering exceptional guest experiences, this opportunity is perfect for you! Duties Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance to ensure seamless service delivery. Supervise and manage hospitality teams, fostering a positive work environment that promotes teamwork and professional growth. Implement and uphold hotel guest service standards to deliver outstanding guest experiences consistently. Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability. Utilize property management systems (PMS) and hospitality reservation systems to streamline bookings, check-ins, check-outs, and guest data management. Lead human resources functions such as staffing, training, performance evaluations, and ensuring compliance with employment laws. Maintain excellent guest relations by addressing concerns promptly and ensuring high levels of customer satisfaction. Coordinate with night audit teams to ensure accurate financial reporting and reconciliation of daily transactions. Develop strategies for revenue growth through marketing initiatives, upselling techniques, and optimizing occupancy rates. Ensure compliance with hotel safety standards, health regulations, and property policies at all times. Skills Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively. Proven experience supervising hospitality teams within hotel or resort environments. Strong knowledge of hotel management practices, including revenue management and financial operations. Expertise in managing hospitality reservation systems (such as PMS) and property management software. Excellent leadership skills with the ability to motivate staff and foster a collaborative team environment. Exceptional managerial communication skills for clear delegation, training, and conflict resolution. Deep understanding of customer service principles aligned with hotel guest service standards. Experience overseeing budgets, human resources functions, and operational planning within the hospitality sector. Familiarity with front desk operations, multi-line phone systems, phone etiquette, night audit procedures, and guest relations strategies. Join us as our Hotel General Manager to lead a vibrant team dedicated to creating memorable experiences for every guest while driving operational excellence!

Pay:

$53,559.88 - $64,502.21 per year

Benefits:

Employee discount Paid time off

Work Location:

In person