Job Summary We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader with extensive experience in hospitality management, who can drive exceptional guest experiences, optimize revenue, and ensure smooth daily operations. The ideal candidate will possess strong managerial skills, a customer-focused mindset, and the ability to motivate teams to deliver outstanding service standards. As the face of our hotel, you will foster a welcoming environment, uphold brand standards, and implement strategic initiatives to elevate the guest experience while maintaining operational excellence. Responsibilities Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless functioning. Lead and supervise hospitality teams, providing guidance, training, and performance feedback to foster a motivated and efficient workforce. Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability. Implement and monitor hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms to streamline bookings and guest data management. Uphold hotel guest service standards by ensuring exceptional guest relations, resolving issues promptly, and maintaining high levels of customer satisfaction. Develop strategic plans for revenue growth through marketing initiatives, pricing strategies, and optimizing occupancy rates. Maintain compliance with health and safety regulations while managing human resources activities like hiring, onboarding, scheduling, and employee relations. Oversee night audit procedures to ensure accurate financial reporting and reconcile daily transactions using multi-line phone systems with professional phone etiquette. Requirements Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities. Strong knowledge of hospitality management systems such as PMS and revenue management tools. Excellent leadership skills with the ability to manage diverse teams effectively across multiple departments. Exceptional customer service skills with a focus on exceeding guest expectations. Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively. Demonstrated financial acumen in managing budgets, controlling costs, and executing financial operations within a hospitality setting. Experience with human resources practices including hiring, training, performance evaluations, and conflict resolution. Knowledge of hotel guest service standards, property management systems (PMS), night audit procedures, and multi-line phone systems. Strong managerial communication skills combined with the ability to lead by example in a fast-paced environment. Join us as our Hotel General Manager and be at the forefront of creating memorable experiences for our guests while leading a dedicated team toward operational excellence!

Pay:

$65,000.00 - $80,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person