A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
Towneplace Suites Boston Logan Airport Chelsea - Front Desk Supervisor Join Our Team as a Front Desk Supervisor As the Front Desk Supervisor, youre the heartbeat of hospitalityleading the charge to make every guest feel genuinely welcomed and valued. Youll guide your team with energy and enthusiasm, setting the tone for service thats not just good, but unforgettable. From smooth check-ins to friendly problem-solving, youll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.
KEY SKILLS/RESPONSIBILITIES
Guest Experience Pro:
Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star.
Operations Maestro:
Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
Revenue & Rate Strategist:
Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
Team Leader & Problem Solver:
Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativityall while keeping safety and standards front and center.
EDUCATION & EXPERIENCE
High School diploma or equivalent required; college coursework in a related field helpful. At least 2 to 3 years of progressive experience in a hotel or related field required. Previous supervisory experience preferred. Must have a valid drivers license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION
Make yourself at home at TownePlace Suites Boston Logan Airport/Chelsea. Our hotel in Chelsea MA offers everything you need for a productive extended stay, including free shuttle service to Logan Airport. Recharge in our pet friendly suites with large desks, plush Marriott bedding, and fully equipped kitchens. Start your day with your favorites from our free breakfast buffet and enjoy convenient dining at restaurants near our hotel like Rino's Place, New Saigon, and The Brown Jug. Get your workout in at our 24-hour fitness center and refreshing indoor pool. During your stay, enjoy easy access to top attractions like the Seaport District, Downtown Boston, and Freedom Trail with the subway station walking distance from our hotel. Our convenient location makes our hotel suites a great choice for your upcoming Chelsea group stay. No matter how long you're in town, make the most of it at TownePlace Suites Boston Logan Airport/Chelsea.
