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Staybridge Suites
Hotel General Manager
Entry-Level JobVerifiedNo experience needed
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Based on Michigan data
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What they do
A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.
$58,663 / year median in Michigan
+8% projected growth
Job Description
Hotel General Manager Staybridge Suites - 3.4 Grand Rapids, MI Job Details Full-time $52,000 - $67,000 a year 20 hours ago Benefits Paid time off Employee discount Qualifications Employee relationship building Attention to detail Data entry Organizational skills Customer support Office management Full Job Description Job Overview We are seeking a highly organized and professional Front Desk Manager to oversee the daily operations of our front desk area. The ideal candidate will be the first point of contact for our clients and visitors, ensuring a warm welcome and efficient service. This role requires exceptional customer service skills, attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment. Duties Greet and assist clients and visitors upon arrival, providing excellent customer service. Manage phone systems, handling incoming calls with professionalism and courtesy. Schedule appointments and maintain an organized calendar for the office. Perform administrative tasks including filing, data entry, and maintaining office supplies. Coordinate communication between staff and clients to ensure seamless operations. Train and supervise front desk staff, ensuring adherence to company policies and procedures. Maintain a clean and welcoming front desk area that reflects the company's image. Handle customer inquiries, complaints, and feedback effectively. Skills Strong background in customer service . Proficient in using office software including Google Suite for document management and communication. Excellent phone etiquette with the ability to manage phone systems effectively. Strong organizational skills with the ability to multitask in a busy environment. Exceptional interpersonal skills to foster positive relationships with clients and team members. Experience in front desk operations or customer support is preferred. Join our team as a Front Desk Manager where you can contribute to creating an exceptional experience for our clients while developing your professional skills in a dynamic environment.