JOB DESCRIPTION A

Guest Services Supervisor is responsible for the hotel operations at front desk, and will occasionally assist with breakfast staff and inspecting rooms. What will I be doing? As a Guest Services Supervisor, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Assisting breakfast attendants such as preparing food, restocking, cleaning trays/tables. Inspecting rooms when housekeeping needs assistance What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these

Values:

Hospitality

• We're passionate about delivering exceptional guest experiences. Integrity
• We do the right thing, all the time. Leadership
• We're leaders in our industry and in our communities. Teamwork
• We're team players in everything we do. Ownership
• We're the owners of our actions and decisions. Now
• We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability Job Type:

Full-time Pay:

$16.00

• $18.00 per hour Expected hours: 30.0
• 40.

0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience:

1 year (Required)

Front Desk:

1 year (Required)

Work Location:

In person