If you're the kind of person who loves to energize everyone around you, please keep reading. Here at Kuvera Partners, we specialize in building and operating attractions where tourists across America have been making awesome memories for over 60+ years. We credit our success and longevity to our strong core values. Every day, we "Roll Up Our Sleeves" and "Make it Fun" for our teams and for our Guests. We take care of each other, and we never stop innovating. That's why we choose leaders who are passionate about helping people, great at multitasking, detailed in all they do, and follow through on their promises. As the Guest Experience Manager at Aquarium at the Boardwalk, you have the opportunity to be part of our fast-paced, conservation-focused organization. In this role, you'll lead our Guest Experience Team by supporting our Team Members as they deliver world-class experiences to our Guests - Every Guest, Every time. Reporting to the General Manager, you'll have the overall responsibility to maintain our high standards while managing the Guest Experience Team in all aspects of ticket and retail sales.

Essential Responsibilities:

Supervises front-of-house Team Members to ensure the highest possible ticket, photo, and retail sales. Oversees Team Members operating retail and food & beverage concessions. Exemplifies superior levels of guest service. Coaches Team Members to meet the same standards and to comply with all policies, procedures, and practices. Handles guest complaints and incidents. As the Manager on Duty, has responsibility for the cleanliness, safety, security, and emergency preparedness of the facility. Ensures labor expenses are managed to budget. Serves as lead in hiring, training, and managing our front-of-house Team Members. Prepares and communicates schedule to Team Members. Participates in implementing semi-annual action plans to increase employee engagement. Assists with administrative and financial tasks, including but not limited to POS reconciliations, third-party billing, digital and physical file maintenance, mail processing, and inventory.

Requirements:

B.A. or B.S. degree preferred 2 years of management experience preferred, preferably in the hospitality or attractions industries Excellent verbal and written communication skills Experience in cash handling Ability to use office productivity software and spreadsheets, plus experience with other digital and operations technologies Must be available to work weekends, with additional availability required for nights and holidays as business needs dictate. Must be able to manage shifting priorities, difficult situations, and deadlines Ability to stand regularly throughout work hours What we offer: Salary Based on Experience -$50,000-$55,000 Per Year Annual Bonus Up to 10% of Salary Based on Living Our Core Values Paid Vacation & Sick Time Company Pays 100% Cost of Team Member's Health Insurance Premium Option to Add Family Members to Insurance Affordable Vision and Dental Insurance Available 401(k) Plan with Dollar-for-Dollar Company Match up to 4% (After 1 Yr Employment) Team Member May Use up to $1,500 Per Year to Experience and Learn New Things $10,000 Life Insurance Policy & Long Term Disability Insurance Fully Paid by the Company Free tickets to the Aquarium & Hollywood Wax Museum Entertainment Center for friends & family Free tickets to other area attractions for you and your family

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

License/Certification:

Driver's License (Preferred)

Work Location:

In person