ESSENTIAL FUNCTIONS

Manage daily hotel operations to a 4-star level of service delivery Oversight of Housekeeping and Front Desk Ability to report daily ADR, room occupancy and forecasting Must be able to maintain and update night audit procedures as necessary for business operations Provide leadership, coaching, training and development of subordinates Manage budgets and financial plans including cost controls Setting and achieving sales and profit targets Address problems and troubleshooting Coordinate with other departments to ensure issues are handled in a timely manner Address and resolve customer service needs Ensure compliance with licensing laws, health and safety, and other statutory regulations Ensure that all shifts have accurate staffing levels and cover if necessary Create, modify and coach to superior guest service standards Handle guest issues and complaints efficiently and professional Coach, counsel, and manage departments efficiently Ensures all department policy and procedures are followed Learn and use all computer systems at an advanced level Identify system issues and work towards resolution with the appropriate departments Train, or directly oversee the training process, of all new team members Evaluate and implement refresher courses for existing team members as needed Address any policy violations, or issues, amongst staff on all shifts Assist with housekeeping as needed

JOB PREREQUISITES

Above average oral communication skills Excellent customer service Problem solving capability High capacity for learning Above average computer skills Knowledge of the daily operations involved in managing a hotel. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

EDUCATION

High School diploma or

GED. EXPERIENCE

2-4 years Hotel Supervisor Experience preferred, minimum 1-year experience in a hotel required.

LICENSES OR CERTIFICATIONS

Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.

PHYSICAL REQUIREMENTS

Must be frequently required to stand; walk; use hands to finger, handle, or feel; reach with arms; climb or balance; stoop, kneel, crouch, or crawl, and talk and hear. May need to lift and/or move up to 20 pounds.

WORK ENVIRONMENT

We maintain an alcohol/drug-free workplace. Must have the ability to work in a fast-paced environment and perform in casino operations containing smoke and second-hand smoke with high noise level and bright lights. Must be