Front Desk Manager

Front Desk Manager The Society Hotel - 2.8 Portland, OR Job Details Full-time $22 - $26 an hour 1 day ago Benefits Health insurance Paid time off Professional development assistance Qualifications Customer service Night audit English High school diploma or GED Forecasting Recruiting Front desk Delegation Time management Account reconciliation

Full Job Description General Overview:

Responsible for the entire operation of the front desk department, ensuring maximum guest service while maintaining minimum costs according to the standards set forth by The Society Hotel.

Reporting Relationship:

Responsible to the guest. Reports directly to the General Manager.

Appearance Standard:

Business casual - Black is always "in"

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fluent communication in English is required for this position.

Major Front Desk Manager Duties:

1. Establishes standards and work procedures for the front desk staff in accordance with hotel policy and procedures. 2. Interviews, selects, hires, and terminates personnel as needed together with General Manager. 3. Directs and manages the Front Desk Representatives and delegates duties and responsibilities as needed. 4. Trains and evaluates all front office employees. 5. Prepares occupancy forecasts weekly and prior to the start of each month. 6. Plans work schedules. Assigns hours and areas of work to ensure adequate service at all times. Covers shifts as necessary due to illness or high occupancy. 7. Ensures that night audit balances nightly and makes any necessary corrections and/or adjustments. 8. Conducts front office staff meetings and attends staff meetings and Managers Meetings. 9. Responds to guest complaints and takes appropriate action to maintain goodwill between guest and the hotel. 10. Orders supplies and forms for the front desk. 11. Prevents loss or damage to hotel supplies and property. 12. Inspects all equipment and furniture in their work area daily for any hazards to employees and/or guests; report all hazards immediately to Maintenance for repair.

Minor Front Desk Manager Duties:

1. Train employees on up-selling techniques. 2. Participate in the MOD Program. 3. Represent the management team in a positive manner and comply with requests of the General Manager. 4. Responds to guests and other departments. 5. Maintains the highest possible occupancy level and highest possible Rev PAR. 6. Coordinates with other departments to ensure total guest satisfaction. 7. Assists with special projects.

Pay:

$22.00 - $26.00 per hour

Benefits:

Health insurance Paid time off Professional development assistance

Work Location:

In person