Hotel General Manager Holiday Inn - 3.7 Hardeeville, SC Job Details Full-time $60,000 - $70,000 a year 20 hours ago Qualifications Bilingual Hotel cost control Revenue growth Managing property management teams Operational analysis Teamwork Hotel housekeeping management Proactive hotel and accommodations guest assistance Multilingual Phone communication Team leadership Night audit In-person customer service Hotel quality assurance Team development Supervising experience Property management systems (PMS) Managing property management budgets Multi-line phone systems Financial performance measurement Hotel staff training Hospitality online booking platforms Yield management Customer satisfaction improvement Managing food service teams Hotel operations budget management Staffing management Property management Staff development Hospitality management Full Job Description Job Summary We are seeking a dynamic and experienced Hotel General Manager to lead and oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and financial performance. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in managing hospitality teams. As the driving force behind daily hotel functions, you will foster a welcoming environment, uphold service standards, and implement strategic initiatives to maximize revenue and guest satisfaction. This role offers an exciting opportunity to shape the guest experience while managing a diverse team in a fast-paced hospitality setting. Responsibilities Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure smooth functioning. Lead and manage hospitality teams by providing clear direction, coaching, and motivation to uphold hotel standards and enhance team performance. Develop and implement strategies for revenue management, including pricing strategies, promotional activities, and occupancy optimization. Manage hospitality operations budgets by monitoring expenses, controlling costs, and ensuring financial targets are met or exceeded. Maintain high standards of hotel management systems such as Property Management Systems (PMS), reservation platforms, multi-line phone systems, and night audit procedures. Ensure exceptional guest relations by addressing guest inquiries promptly, resolving issues efficiently, and maintaining hotel guest service standards. Collaborate with human resources to recruit, train, evaluate staff performance, and foster a positive work environment aligned with company policies. Monitor hotel guest service standards to ensure consistent delivery of outstanding customer service across all departments. Conduct regular inspections of the property to maintain safety protocols, cleanliness standards, and overall property condition. Utilize financial management skills to analyze operational data, prepare reports for senior management, and implement improvements based on insights. Requirements Proven experience in hotel management or hospitality leadership roles with supervising experience in a similar environment. Strong knowledge of hospitality management systems such as PMS (Property Management Systems), reservation platforms, and night audit processes. Excellent leadership skills with the ability to manage hospitality teams effectively while fostering teamwork and motivation. Demonstrated expertise in overseeing daily hotel operations including customer service standards and property maintenance. Proficiency in revenue management techniques and managing hospitality operations budgets for optimal financial performance. Exceptional managerial communication skills with the ability to handle guest relations diplomatically and professionally. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Experience with human resources functions such as recruitment, training, performance evaluations, and staff development. Knowledge of multi-line phone systems, phone etiquette, and property management systems (PMS). Ability to handle night audit procedures accurately while maintaining high levels of customer service at all hours. Join us as our Hotel General Manager — lead with passion, inspire your team, deliver unforgettable guest experiences—and make your mark in the vibrant world of hospitality!

Pay:

$60,000.00 - $70,000.00 per year

Experience:

Hospitality management: 2 years (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

Hardeeville, SC 29927 (Preferred)

Work Location:

In person