Front Desk Supervisor Best Western Plus Atrium and Suites Clarksville Clarksville, TN Job Details Full-time $13.50 - $14.50 an hour 21 hours ago Benefits Paid time off Employee discount Qualifications Foreign language proficiency Hotel and accommodations payment processing Resort experience Multilingual Managing teams in a customer support role Phone communication Team leadership Night audit Answering guest questions Managing hospitality teams Mid-level Supervising experience Hotel emergency procedures Property management systems (PMS) Telephone systems Multi-line phone systems Receptionist experience within hospitality industry Hospitality online booking platforms Hotel and accommodations guest complaints handling Hotel daily report preparation OPERA Hotel safety procedures Communication skills Balancing end-of-day transactions Office phone management Full Job Description Overview Join our dynamic hospitality team as a Front Desk Supervisor, where you will lead the front desk operations with energy and enthusiasm! This pivotal role ensures seamless guest experiences by overseeing check-in and check-out procedures, managing reservations, and delivering exceptional customer service. Your leadership will foster a welcoming atmosphere, motivate staff, and uphold the highest standards of hospitality management. If you thrive in fast-paced environments and are passionate about guest relations, this is your chance to shine in a vibrant hotel setting! Duties Supervise daily front desk activities, including guest check-in/check-out, reservations, and guest inquiries Lead and motivate front desk staff to deliver outstanding customer service and uphold phone etiquette standards Manage property management systems (PMS) such as OPERA to ensure accurate booking and billing processes Handle multi-line phone systems efficiently, addressing guest needs promptly and professionally Oversee hotel emergency procedures, ensuring staff are trained and prepared for any situation Resolve guest service issues with proactive problem-solving, ensuring guest satisfaction at all times Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations Support night audit procedures to reconcile daily financial transactions and prepare reports Experience Proven experience in hospitality management or hotel front desk operations, preferably with resort experience Strong knowledge of hotel management systems such as OPERA or similar property management software (PMS) Exceptional customer service skills with the ability to communicate effectively in multiple languages; bilingual or multilingual abilities are a plus Familiarity with hotel emergency procedures and guest relations best practices Experience handling complex client communication and resolving customer service problems efficiently Ability to manage multi-line phone systems and demonstrate excellent phone etiquette Previous supervisory experience in a hospitality environment is highly desirable Embark on a rewarding career where your leadership transforms guest stays into memorable experiences! We welcome passionate professionals eager to make an impact in the hospitality industry.

Pay:

$13.50 - $14.50 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person