Front Desk Supervisor The Westin Arlington Arlington, VA Job Details Full-time $20 - $25 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Foreign language proficiency Staff supervision Resort experience Multilingual Managing teams in a customer support role Phone communication Team leadership Night audit Managing hospitality teams Hotel emergency procedures Property management systems (PMS) Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Client interaction via phone calls Full Job Description Job Summary We are seeking a dynamic and energetic Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. In this pivotal role, you will oversee daily front desk operations, coordinate guest services, and maintain seamless communication between departments. Your leadership will set the tone for a welcoming environment, uphold high standards of hospitality management, and ensure that all guest interactions are handled with professionalism and enthusiasm. This position offers an exciting opportunity to showcase your hospitality expertise while fostering a positive atmosphere for both guests and staff. Responsibilities Supervise front desk staff, providing guidance, training, and support to deliver outstanding customer service. Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as Lightspeed or similar platforms. Handle guest inquiries, complaints, and requests with professionalism, problem-solving skills, and a friendly attitude. Coordinate reservations using hospitality reservation systems, ensuring accuracy and maximizing occupancy. Oversee night audit procedures to reconcile daily financial transactions and prepare reports. Enforce hotel policies, emergency procedures, and safety protocols to ensure guest and staff safety at all times. Maintain effective phone etiquette when communicating with guests, clients, and internal departments across multiple languages if applicable. Requirements Proven experience in hospitality management or hotel front desk operations, preferably with resort or hotel experience. Strong knowledge of property management systems (PMS). Excellent customer service skills with the ability to handle challenging situations calmly and efficiently. Multilingual or bilingual abilities are highly desirable to enhance guest communication. Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices. Exceptional communication skills, including phone communication and client interaction. Ability to lead a team effectively in a fast-paced environment while maintaining high standards of hospitality service. Join us as a Front Desk Supervisor where your enthusiasm for hospitality management will shine! Be part of a vibrant team dedicated to creating memorable experiences for every guest while advancing your career in the hospitality industry.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person