Front Desk Manager Holiday Inn Express and Staybridge Suites Federal Way, WA Job Details Full-time $21 - $23 an hour 17 hours ago Benefits Free parking 401(k) Paid time off Employee discount Qualifications Night audit Team management Attention to detail Data entry Receptionist experience within hospitality industry Full Job Description Overview We are seeking a dedicated and personable Evening Front Desk Manager to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Manager, you will play a vital role in creating memorable experiences for our guests and assisting your Morning and Evening Front Desk Manager leading the front desk team. Responsibilities Greet guests warmly upon arrival and assist with the check-in process. Handle guest inquiries and provide information about hotel services, amenities, and local attractions. Manage reservations and ensure accurate data entry into the hotel management system. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Address guest complaints or concerns promptly and professionally to ensure satisfaction. Maintain the front desk area in an organized and welcoming manner. Collaborate with other departments to fulfill guest requests and enhance their stay. Utilize phone systems effectively to manage incoming calls and relay messages. Availability to cover evening shifts Experience Previous experience in a front desk or guest services role within the hospitality industry is required. Previous management experience is preferred. Strong phone etiquette skills to communicate effectively with guests over the phone. Familiarity with hotel management software is an advantage. Knowledge of night audit procedures is beneficial but not mandatory. Excellent guest relations skills with the ability to handle difficult situations gracefully. A background in hospitality management or related fields is desirable. Join our team as a Front Desk Manager and contribute to delivering outstanding service that keeps our guests coming back!

Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) Employee discount Free parking Paid time off

Work Location:

In person