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Shaner Group

Front Desk Supervisor | DoubleTree by Hilton Huntington

Career Insights for Hotel Manager

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Based on West Virginia data

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What they do

A Hotel Manager manages a hotel, ensures the comfort of guests and manages business practices for the establishment. Handles guest services or supervises front office, cleaning and maintenance staff. May set room rates. Tracks expenses and inspects facilities for cleanliness and quality.

$65,893 / year median in West Virginia

+6% projected growth

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Job Description

We're seeking a friendly, dependable Front Desk Supervisor to assist in leading our front office team and deliver exceptional guest experiences. If you're passionate about hospitality, enjoy leading others, and thrive in a fast-paced environment, we'd love to meet you!
Key Responsibilities:
Supervise daily front desk operations and support the front office team. Deliver outstanding guest service and resolve guest concerns promptly and professionally. Assist with check-in/check-out, guest payments, and cash handling procedures. Maintain knowledge of room availability, rates, hotel amenities, and local attractions. Ensure the front desk and lobby remain clean, organized, and welcoming. Work a flexible schedule, including weekends, holidays, and varying shifts, as needed. Perform other duties as assigned.
Qualifications:
At least 1 year of hotel front desk experience; supervisory experience preferred. Strong leadership, communication, and customer service skills. High school diploma or equivalent; some college is a plus. Bilingual (English/Spanish) is a plus. Ability to work in a fast-paced, team-oriented environment.