Super 8 in Douglas, Wyoming is looking for a reliable, hands-on Hotel Manager / General Manager to oversee daily hotel operations, guest satisfaction, staff management, maintenance coordination, vendor relationships, and overall property performance. This is a great opportunity for someone with hotel, motel, hospitality, or property management experience who can take ownership of the property and run it like their own. The ideal candidate is dependable, organized, comfortable managing employees, and willing to be directly involved in day-to-day operations. Housing Housing provided in the manager's apartment on site. Key Responsibilities The Hotel Manager will be responsible for managing the overall operations of the property, including: Overseeing daily front desk, housekeeping, laundry, maintenance, and guest service operations Hiring, training, scheduling, and supervising employees Making sure staff receive proper time off while maintaining coverage Handling guest issues, complaints, refunds, and service recovery professionally Maintaining clean rooms, public areas, and overall property appearance Monitoring room rates and adjusting pricing based on occupancy, demand, and local market conditions Managing online travel agency accounts such as Expedia, Booking.com, Wyndham/brand systems, and other hotel platforms Reviewing reservations, cancellations, no-shows, and guest billing issues Placing orders and managing purchase orders for supplies, linens, maintenance items, and hotel needs Coordinating repairs, maintenance, inspections, vendors, and contractors Managing bills, invoices, and basic property expenses Ensuring hotel policies, brand standards, and safety procedures are followed Helping control labor costs, supply costs, and property expenses Communicating regularly with ownership regarding performance, staffing, issues, and improvements Being available for urgent property needs when required Qualifications Preferred qualifications include: Prior hotel, motel, hospitality, or property management experience Experience managing front desk, housekeeping, maintenance, or hospitality staff Strong customer service and problem-solving skills Ability to manage schedules, employee issues, guest complaints, and property needs Comfortable using hotel reservation systems and online booking platforms Basic computer skills, including email, spreadsheets, invoices, and reports Ability to work independently and make good decisions Strong attention to detail Dependable, honest, and professional Willingness to be hands-on when needed Preferred Experience Experience with any of the following is a plus: Wyndham, Super 8, Choice, or other hotel brand systems Expedia Partner Central Booking.com extranet Hotel PMS systems Housekeeping and maintenance management Hotel rate management Vendor and supply ordering Payroll or employee scheduling Work Schedule This is a full-time management position. The schedule may vary based on hotel needs, occupancy, staffing, and emergencies.

Pay:

$36,000.00 - $46,000.00 per year

Work Location:

In person