As Assistant Housekeeping Supervisor , you will be responsible for supervising and inspecting the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. How will you do this? The following are the essential functions and responsibilities of the job: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Allocate work duties to housekeeping and laundry team members.
• Perform routine inspections of all check out rooms and spot check all occupied rooms.
• Routinely inspect service areas, store rooms and corridors.
• Schedule, supervise, and assist with deep cleaning and any other projects
• Supervise and train housekeeping and laundry team members to ensure their performance is to brand and company standards.
• Manage supply stock and maintenance of equipment.
• Fill in as a room attendant when staffing levels are low, cleaning guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash.
• Fill in as a laundry attendant when staffing levels are low, performing all stages of laundering process.
• Ensure all hotel property is in working order. Report missing articles, damage, or mechanical problems to management, as necessary.
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction
• Turn in and log all guest property left in room or other public space.
• Assist with pre-shift meetings to learn assignments and the day's tasks.
• Ensure all rooms/assigned tasked are completed with the allotted MPR's; provide coaching and counseling on this, as necessary.
• Follow Company policies and procedures.
• Other duties as assigned by supervisor or management.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Knowledge of housekeeping and laundry operations and procedures.
• Knowledge of proper use and storage of cleaning chemicals.
• General knowledge of equipment such as vacuums, commercial washers and dryers. Essential Responsibilities Leadership & Team Management
• Lead, train, coach, and develop the housekeeping team, including supervisors and line staff.
• Create schedules, manage labor efficiently, and ensure appropriate staffing levels to meet business demands.
• Foster a positive, respectful, and inclusive work environment that promotes teamwork, accountability, and engagement.
• Address employee relations matters professionally, including coaching, corrective action, and conflict resolution.
• Participate in hiring, onboarding, and performance evaluations for housekeeping staff.
• Operations & Quality Control
• Ensure guest rooms and public areas consistently meet brand, hotel, and cleanliness standards.
• Conduct regular inspections of rooms, public spaces, and back-of-house areas; follow up on deficiencies promptly.
• Partner with Maintenance and Front Office to address room status, PMs, work orders, and out-of-order rooms.
• Ensure completion of daily checklists, deep cleans, PMs, and departmental routines through systems such as Quore.
• Maintain knowledge of hotel emergency procedures and ensure team compliance. Guest Experience & Service Recovery
• Demonstrate genuine care for guests and employees while modeling service excellence.
• Respond to guest concerns and complaints related to housekeeping promptly and professionally.
• Utilize service recovery tools and guidelines to resolve guest issues and support improved guest satisfaction scores. Administrative & Financial Responsibilities
• Monitor departmental expenses, inventory, and supplies; place orders and control costs.
• Track productivity, labor, and quality metrics; take corrective action when needed.
• Maintain accurate records, reports, and documentation using hotel systems and computers. Communication & Collaboration
• Communicate effectively with hotel leadership, department heads, and team members.
• Lead department meetings and daily stand-ups to reinforce priorities, expectations, and a sense of urgency.
• Collaborate cross-functional to support hotel operations, occupancy needs, and special projects. Required Skills & Abilities
• Proficient ability to speak, read, write, and comprehend the English language ; additional languages are a plus in a multicultural work environment.
• Strong organizational skills with the ability to prioritize, delegate, and manage multiple tasks .
• Ability to work independently with minimal supervision while maintaining accountability.
• Comfortable working in a fast-paced environment with changing priorities.
• Ability to use tact, professionalism, and emotional intelligence when handling employee and guest issues.
• Strong computer skills with the ability to access, input, and manage information.
• Ability to create and maintain a sense of urgency around cleanliness, safety, and operational standards.

EDUCATION

No education requirements for this job.

EXPERIENCE

Previous hospitality housekeeping experience preferred.

SUPERVISORY RESPONSIBILITIES

May have direct reports in the housekeeping department.

LICENSES OR CERTIFICATES

No licenses or certificates requirements for this job.

PHYSICAL REQUIREMENTS

The following outlines the physical requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Frequency Grid N = Not Anticipated O = Occasionally F = Frequently C = Constantly 0% 1-33% (per shift) 34-66% (per shift) 67-100% (per shift) Physical Requirements of Job N ☐ O ☒ F ☐ C ☐

Climbing:

Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. N ☒ O ☐ F ☐ C ☐

Balancing:

Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. N ☐ O ☒ F ☐ C ☐

Stooping:

Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles. N ☐ O ☒ F ☐ C ☐

Kneeling:

Bending legs at knee to come to rest on one or both knees. N ☐ O ☒ F ☐ C ☐

Crouching:

Bending the body downward and forward by bending leg(s) and spine. N ☐ O ☒ F ☐ C ☐

Crawling:

Moving about on hands and knees or hands and feet. N ☐ O ☐ F ☒ C ☐

Reaching:

Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time (typing/using a mouse). N ☐ O ☐ F ☐ C ☒

Standing:

Remaining upright on the feet, particularly for sustained periods of time. N ☐ O ☐ F ☐ C ☒

Walking:

Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. N ☐ O ☐ F ☒ C ☐

Pushing:

Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. N ☐ O ☐ F ☒ C ☐

Pulling:

Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. N ☐ O ☐ F ☒ C ☐

Lifting:

Raising objects from a lower to a higher position or moving objects horizontally from position to positions. ☐

• Up to 10 lbs. ☐
• 10-20 lbs. ☒
• 20-50 lbs. ☐
• 50+ lbs.

N ☐ O ☒ F ☐ C ☐

Finger Dexterity/Grasping:

Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. N ☐ O ☒ F ☐ C ☐

Feeling:

Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. N ☐ O ☐ F ☒ C ☐

Talking:

Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers or guests accurately, loudly, or quickly. N ☐ O ☐ F ☒ C ☐

Hearing:

Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive information through oral communication. N ☐ O ☐ F ☒ C ☐

Repetitive Motions:

Making substantial movements (motions) of the wrists, hands, and/or fingers. N ☐ O ☒ F ☐ C ☐

Vision:

Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; determine accuracy, neatness, and thoroughness of the work assigned; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurements devices; and/or assembly or fabrication of parts at distances close to the eyes.

BACKGROUND CHECK

Yes ☐ No ☒ This job requires a valid drivers' license and motor vehicle background check. Yes ☐ No ☒ This job requires a criminal background check.

GENERAL NOTES

• Housekeeping Supervisors will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.
• Consistent attendance in accordance to the standards set forth by Converge Hospitality must be maintained and is an essential element of the success in this role.

If Housekeeping Supervisor is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment. This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, Converge Hospitality provides reasonable accommodation to known physical or mental limitations of an otherwise qualified team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on Converge Hospitality. Converge Hospitality is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. Converge Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Pay:

$20.00 - $21.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person