A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an efficient manner providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing department staff, departmental expenses and maximizing service levels.
Responsibilities & Essential Functions:
Ability to lead, train, supervise work of department staff, assist with scheduling, employee guidance and direction. Will ensure staff is trained. Ability to lead, train, supervise Area Site Supervisors and maintain quality standards. Regular attendance is required, which will vary according to the hotel business needs. Lead by example and adhere to Aqua Green Services policies and standards and ensure department staff adheres as well. Flexible schedule to meet hotel business demands that may include nights, weekends, and holidays. Answer and coordinate all phone and radio calls. Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members. Will inspect the work and performance of the housekeeping team members. Will provide overall guidance and feedback to ensure work activities are properly completed and will communicate effectively. Will ensure housekeeping staff is aware of and following proper safety standards and is familiar with Emergency Procedures to direct and provide guidance accordingly. Will support other operational needs to ensure adequate supplies and materials are in stock and the department is operating according to budget. Attend mandatory safety and other training meetings as required. Manage client relationships monitor, maintain, and increase Area Financial Performance Be a resource for Client Relations in the area. Will be responsible for the interviewing, scheduling, leadership, organizing of activities, employment recognition, etc. of the Housekeeping Department. Perform other duties as assigned.
Qualifications:
Experience working in large properties High school diploma or equivalent experience in lieu of. Minimum of 5 years' experience in full-service hotels and full understanding of housekeeping overall department functions. 5 years of supervisory experience Bilingual is a plus! Will have intermediate to advanced knowledge of financial terms, budgeting, and other accounting activities to effectively lead and manage the overall operation of the department budget and be able to control operating expenses. Valid state driver's license from applicable state and MVR in good standing. Proficient in various computer systems, such as Microsoft products and Gmail. Must be able to convey information and ideas clearly, both oral and written. Must have the ability to lead, provide direction and guidance to staff, other department peers and or as needed to provide information about department performance, needs, etc. Must be able to effectively address concerns with department staff, including anticipating, preventing, identifying, and solving problems, as necessary. Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests and to ensure a successful resolution. Must be able to prioritize departmental functions and assign work to department staff to meet due dates and deadlines. Some travel within the area may be required to meet with operations teams and clients. Must be able to collaborate with other department leaders and supervisors and members of the Executive Committee and Aqua Green Services Corporate Team. Must be able to multi-task and plan work for the day, week and month for self and others. Must work well in highly stressful situations to effectively lead, provide guidance to guests and staff or resolve concerns or other critical issues.
Job Type:
Full-time Pay:
$45,000.00 - $50,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Experience with large properties
