RESPONSIBILITIES

According to company policies, procedures and standards:

• Adhere to room cleaning and stocking checklist guidelines
• Vacuuming, sweeping and/or mopping floors
• Dusting, brushing, polishing and vacuuming furniture
• Dusting and cleaning room decorations, appliances and structural surfaces (eg wall fixtures, window sills, vents)
• Changing linen and making beds according to procedures
• Cleaning and disinfecting showers, tubs, sinks and bathroom items
• Removing used guest amenities and trash
• Replenishing guest amenities and supplies
• Checking for damaged linens
• Reporting lost and found articles, maintenance problems, special room problems and damage in rooms to a supervisor
• Maintaining storage rooms and work buckets
• Moving soiled linens and towels from guest rooms to laundry quickly
• Punch room status on computer as cleaning completed
• Inspect and report room damage or maintenance problems to supervisor immediately
• Report any unusual activity to supervisor/management
• Report items left by guest to front desk immediately
• Advise supervisor/management of any outstanding Do Not Disturb rooms at 1pm
• Providing information to guests about hotel services, facilities, amenities or local attractions
• Respond to special guest requests or complaints such as extra pillows, etc.
• Assist other staff as needed SERVICE
• Basic knowledge of hotel: location of guest rooms, services, etc.
• Always professional, polite and courteous when around or approached by guests or staff
• Always knocks and calls out before entering guest room
• Maintains a clean working environment at all times
• Resolves or refers guest complaints to management
• Be alert to guest needs

POLICIES & PROCEDURES

• Adheres to company policies and procedures as outlined in the Employee Handbook, training manuals, training sessions, property signage and state and federal laws and regulations
• Adheres to company's attire and grooming requirements at all times
• Punctual for assigned work shift and meetings
• Attendance as scheduled.
• Knowledgeable on company policies & procedures
• Observes company policies and legal requirements related to Safety & Health, Disaster Preparedness and Fire Evacuation in the workplace
• Reports deficiencies in a timely manner to appropriate manager or staff
• Attends company meetings and training sessions as required
• Responds to "on-call" situations

TEAMWORK

• Performs extra duties as assigned
• Full cooperation with supervisors
• Good team-work and cooperation with supervisors and staff
• Maintains good positive working attitude when performing duties

MINIMUM QUALIFICATIONS

• Minimum 2-5 years related job experience preferred
• Ability to communicate effectively with guests, management and staff both verbally and in writing
• Excellent organizational abilities
• Able to work a flexible schedule, including weekends and holidays
• Basic familiarity with computer
• Basic fluency in English. Fluency in other languages a plus but not required.
• Exert physical effort in transporting up to 25 pounds.
• Ability to use hospitality-related equipment (computers, vacuums, etc.)
• Ability to do repetitive physical movements including walking, climbing stairs, bending, lifting, squatting, etc. is required by position
• Must be a citizen of this country or possess a valid work permit
• Must have dependable transportation to/from work We are an Equal Opportunity Employer without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status

Job Types:

Part-time, Full-time Pay:

$18.00 - $20.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Cleaning:

1 year (Preferred)

Work Location:

In person