Provide outstanding customer service to all members and guests, ensuring consistently exceptional experience. Oversee the Shoe Service program, including cleaning, polishing, and spike replacement for golf and street shoes. Serve as a club concierge by providing accurate information regarding daily club events, tournament schedules, and course conditions. Maintain and manage the Member Locker List and coordinate locker assignments and turnover. Learn and operate the PuttView system and Foresight Golf Simulator. Develop a thorough understanding of club operations and uphold the standards expected of a luxury private club. Always maintain a professional appearance, including proper uniform and grooming standards. Execute daily operational duties in accordance with scheduling and coverage needs. Take responsibility and ensure each shift is properly prepared for the next team member. Communicate clearly, concisely, and professionally. Demonstrate strong listening skills and a team-first mindset. Perform all duties in accordance with established training and service standards. Maintain a strong working knowledge of all golf programs and daily activities. Coordinate with Maintenance and Housekeeping to ensure all facilities and equipment remain in excellent condition. Assist in the Men's Bar Lounge during peak times. Act as a liaison for the 3rd floor operations when necessary.

Knowledge:

Familiarity with golf culture and etiquette is highly preferred.

Interpersonal Skills:

Exceptional communication skills with the ability to exercise discretion and maintain confidentiality.

Physical Requirements:

Ability to stand for extended periods and lift up to 30 lbs (e.g., laundry bags or beverage crates). Healthcare Benefits - Medical (if determined by the ACA measurement). Retirement Benefits - 401(k) with employer match (19 years of age and older). Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.