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MV Transportation

Bus Aide

Career Insights for Passenger Service Agent

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What they do

A Passenger Service Agent provides services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Performs duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

$40,963 / year median in California

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Job Description

Overview:
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities:
MV Transportation is seeking an Attendant / Bus Aide to provide assistance to operators and passengers for safe transportation as well as to monitor passenger activity on the vehicle while enroute.
Responsibilities:
Assist passengers on and off of vehicles to door and ensure engagement of appropriate passenger securements Maintain order on vehicle during transport and proper client monitoring Act as liaison between client agency personnel and operations staff, ensuring accurate attendance and delivery of clients Effectively communicate problems or situations and proactively working to resolving issues that affect agency clients , caretakers and other passengers Aide vehicle operator in the event of accident or passenger emergency in securing the vehicle and safety removing all passengers where necessary Diffuse difficult situations in a positive manner and with respect to the needs of the passengers Ensure safe and clean vehicle condition at the start and end of each shift Communicate effectively with dispatch or central office personnel via two way radio Assist operators in navigating and finding locations where necessary Professional demeanor and appearance Reliable in attendance Team player and helpful to staff, management, and peers Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
Qualifications:
Talent Requirements:
High School diploma or equivalent Experience with passenger assistance or working with persons with disabilities Monitoring passengers or groups of people in an enclosed environment Excellent customer service skills Map reading and directional skills Ability to lift 50 pounds
Starting Pay Rate:
$20.85/hour During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential. MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.