Shift Manager Dunkin' | Askar Management New Milford, CT Job Details Part-time | Full-time $18 - $20 an hour 4 hours ago Qualifications Food and beverage product quality management Food quality maintenance Kitchen health and safety standards Employee onboarding Computer operation Customer communication Cash amount verification Operations management Food service health code compliance Balancing cash drawers Computer literacy Coaching Staff scheduling Team scheduling English Performance feedback (performance evaluation method) Mid-level Food sanitation practices Team development Food service inventory management Hospitality industry experience Team training Retail store experience Food and beverage industry expertise Leading team collaboration initiatives Computer skills Quality control experience within food and beverage industry Managing food service teams Loss prevention Retail management Full Job Description We're looking for an energetic and dependable Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. In this role, you'll support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently. The ideal candidate is a positive leader who enjoys working in a fast-paced environment, motivating others, and providing outstanding customer service.

What You'll Do:

Team Leadership Lead and motivate Team Members during each shift. Delegate tasks and communicate shift goals and priorities. Coach employees with timely, constructive feedback. Support onboarding and training of new Team Members. Foster a positive, respectful, and team-oriented work environment. Restaurant Operations Perform all Team Member responsibilities as needed. Support the Restaurant Manager in achieving operational and sales goals. Ensure all food, beverage, and service standards are consistently met. Monitor food quality, cleanliness, and overall restaurant appearance. Maintain inventory levels and communicate supply needs. Complete shift change communication to ensure smooth transitions. Guest Service Deliver exceptional guest service and resolve guest concerns promptly. Lead by example by providing friendly, fast, and accurate service. Encourage Team Members to create a welcoming and positive guest experience. Other Management Tasks Ensure compliance with food safety, sanitation, and health standards. Follow company policies related to safety, security, and loss prevention. Manage cash handling procedures and monitor cash over/short during each shift. Assist with employee scheduling as assigned.

Education/Experience:

Basic computer skills Fluent in spoken and written English Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies:

Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and adapt to change Guest focused Ability to assist with training Problem solving Motivating others

Physical Demands/Working Conditions:

Standing on feet Repetitive motion including bending, stooping and reaching Lifting objects, ice, products, boxes up to 20 lbs (if applicable) Wearing a headset Working in a small space

REQUIREMENTS

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.