Company Overview BV's is a vibrant entertainment venue dedicated to providing an exciting atmosphere for sports enthusiasts. Featuring over 250 flat-screen TVs, a lively gaming area, and extensive betting options, we create the ultimate experience for fans and guests alike. Overview We are seeking an energetic and detail-oriented Assistant FOH Restaurant Manager to lead our restaurant team. In this role, you will oversee daily operations, ensure exceptional customer service, and maintain high standards of food safety and quality. Your leadership will drive team performance, streamline processes, and foster a welcoming environment for all guests. The FOH manager oversees the dining room and bar areas to ensure efficient and high quality service. This role is responsible for managing customer interactions, supervising staff, coordinating with the kitchen and back of house and maintaining a clean and welcoming environment for guests. Front of house managers also oversee the interview and hiring processes for positions such as servers, hosts, bussers, and bartenders. They also oversee, direct, and actively participate in the training of personnel in these positions.

Key Responsibilities:

Ensure a high level of guest satisfaction by interacting with customers, resolving complaints, and handling special requests. Monitor and manage customer seating, reservations, and waitlists to optimize table turnover. Ensure the restaurant ambiance, cleanliness, and service meet brand standards. Recruit, train, and supervise front-of-house staff, including hosts/hostesses, servers and support staff. Schedule shifts, assign duties, and ensure adequate staffing levels during peak hours. Provide ongoing staff training on customer service, menu knowledge, and restaurant policies. Oversee all opening and closing procedures for the front of house. Ensure compliance with health and safety regulations, including sanitation standards. Monitor inventory levels for front-of-house supplies such as menus, utensils, and glassware. Work closely with the kitchen staff to ensure timely and accurate food service. Assist in managing budgets for labor, supplies, and other operational costs. Assist the AGM in planning and executing special events, private parties, or promotional activities. Maintain knowledge of the restaurant's point-of-sale (POS) system, troubleshooting issues as they arise. Train staff on how to use the POS system and handle customer transactions efficiently. Qualifications Minimum 3 years of experience in a similar front-of-house management role, preferably in a fast-paced or high-volume restaurant. Strong leadership, communication, and interpersonal skills. Exceptional customer service and conflict resolution abilities. Ability to manage and motivate a diverse team. Proficiency in using restaurant management software and POS systems. Strong organizational and multitasking abilities. High school diploma or equivalent required; additional certification or degree in hospitality management is preferred. Food safety certification and knowledge of local health and safety regulations along with Sexual harassment training. Ability to work flexible hours, including nights, weekends, and holidays. Ability to stand for extended periods and manage a fast-paced environment and lift at least 50 lbs. Ability to pass a corporate background check. Ability to obtain required licensing. Due to State licensing regulations applicants must be at least 18 years of age. Join us at Bobby V's Restaurant & Sports Bar where your leadership will energize our team and elevate the guest experience!

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance

Work Location:

In person