ROLE:

GENERAL MANAGER LOCATION

DORAL, FL

FLSA STATUS

FULL

TIME / EXEMPT REPORTS TO

DIRECTOR

OF OPERATIONS SUPERVISES

: AGM, Events & Social Coordinator

POSITION SUMMARY

The General Manager (GM) is a multifaceted and mission-critical leader responsible for the holistic performance of the Food Hall. This role directly oversees the financial health, exemplary guest experience, proactive vendor service, meticulous facility maintenance, and sustained team development and morale. Furthermore, the GM is charged with cultivating win-win partnerships with both vendors and team members, and executing strategic marketing and community engagement initiatives to drive revenue and strengthen the Food Hall's overall community appeal.

RESPONSIBILITIES

Sales & Financial Management Ensures the bar is operated and managed in a profitable manner with daily inventory checks, regular bar promotions to increase sales and collaborations with liquor vendors to subsidize costs Driving sales to the Food Hall through regular activations and promotions Networking and establishing a presence within the Doral community P&L Monthly review and management with corporate on a monthly basis. Able to explain all f&b costs, trends, variances and opportunities Analyzes vendor sales reports, spots trends, makes recommendations to ensure optimal vendor success Oversees the use of weekly and period declining budgets for all controllable expense categories Vendor Relations Responsible for keeping all vendor stalls at full capacity (sourcing, courting, and onboarding) Monitors performance of vendors to ensure profitability for the Food Hall Communicates and proposes solutions for gaps in vendor management to the CEO Facilitates open discussions and communication with vendor partners to improve organizational efficiencies and practices Resolves vendor complaints and concerns Builds win-win partnership with vendor partners Operations & Compliance Ensures the daily opening and closing procedures, service, and overall cleanliness of the facility are being performed Oversees operations, service, compliance and overall cleanliness of Food Hall Vets and approves staff work schedules, and audits hourly team member schedules to ensure coverage for meal periods Communicates and proposes solutions for gaps in operational processes, training, and guest service Trains and implements all new operations and procedural changes as it pertains to improving policies and procedures Responsible for all maintenance of equipment, deep cleans and service providers Team Leadership Manages the AGM and Supervisor(s), Events & Social Coordinator and facilitates their development through coaching and feedback Promotes, works, and acts in a manner consistent with the mission, vision, and values of City Food Hall Oversees the hiring, disciplinary, termination process and documentation for all personnel Provides leadership and coaching to Supervisors in the areas of guest service, recruiting, hiring, training, coaching, and mentoring employees to achieve goals Develops a culture of teamwork, empowerment, service, and fun by ensuring all team members know why their job is important Conducts weekly team meetings Leads by example

QUALIFICATIONS

EDUCATION

AND EXPERIENCE

• Post Secondary School, Bachelor's Degree preferred
• Five (5) or more years of experience as a General Manager in a hotel or restaurant with annual sales of at least $3 million dollars
• Restaurant opening experience preferred
• At least 5 years of P&L responsibility with experience in creating: o Declining Budgets o Annual sales budgets o P&L analysis

COMPETENCIES

• Demonstrative ability to identify opportunities for creating cost efficiencies
• Experience in management team development
• Knowledge of cloud-based management systems
• Strong organizational and interpersonal skills
• Creative problem solver abilities. Must be able to identify real obstacles and viable solutions.
• Must be able to influence across all functions and levels in the organization
• Advanced knowledge of Google Workspace and MS Office
• Ability to work in a fast paced, changing environment
• Ability to manage time effectively and prioritize tasks to meet deadlines
• Industry knowledge and strong passion for guest service

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Constant standing, sitting, and walking
• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop
• Be able to lift up to 50 lbs.
• Regularly required to use hands and frequent washing of hands.

In the performance of their respective tasks and duties, all employees are expected to conform to the following: Perform quality work within deadlines, with or without supervision Interact professionally with other employees, customers and suppliers Work effectively as a team contributor on all tasks, projects and assignments Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Position will be required to work nights and weekends Some travel may be required from time to time

Pay:

$80,000.00 - $90,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person