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Mirbeau Inn & Spa Plymouth

Restaurant Manager

Career Insights for Restaurant / Food Service Manager

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Based on Massachusetts data

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What they do

A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.

$69,073 / year median in Massachusetts

+12% projected growth

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Job Description

At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we're committed to creating a workplace where our people feel supported, respected and empowered to grow. That's why health, balance and well-being are core values in everything we do. The Restaurant Manager will oversee daily operations, inspire their team, and lead with thoughtful hospitality that ensures every moment of the guest experience is warm, intentional and aligned with our standards of excellence and care.
Pay Rate:
$70-$80k per year
Job Responsibilities & Requirements:
Guest Experience & Service Standards Deliver a warm, elevated guest experience across spa and dining venues in accordance with Forbes and Mirbeau service standards Ensure prompt, efficient, and elevated food & beverage service across all dining venues property-wide Maintain comprehensive knowledge of spa offerings, menus, and room packages to confidently guide guest interactions Promote positive guest relations by addressing concerns, special requests, and complaints with professionalism and discretion Recognize and appropriately manage intoxicated or disruptive guests, always prioritizing guest and staff safety Monitor and respond to guest reviews as appropriate to maintain service excellence and brand reputation Collaborate cross-functionally with all departments to align F&B operations with property-wide guest service, ensuring an elevated guest experience that consistently reflects Mirbeau's refined hospitality standards Daily Operations & Floor Management Oversee daily FOH operations across all venues, adjusting service flow and staffing as needed to meet business volume Manage restaurant reservations, monitor guest flow, and create effective floor plans to optimize seating and service Ensure cleanliness, organization, and readiness of all service stations and dining areas throughout each shift Maintain a thorough understanding of all food & beverage offerings, including ingredients, preparation methods, and presentation standards Safely manage allergy-related requests and ensure team members follow proper allergy protocols Team Leadership, Development & Performance Supervise servers, bartenders, hosts, and dining assistants to ensure consistent adherence to service, appearance, and professionalism standards Assign, monitor, and verify completion of FOH sidework, shift readiness, and proper close-out procedures, including staff cash-outs Collaborate with BOH teams to ensure seamless service execution Conduct regular training sessions and staff meetings to strengthen product knowledge, sales performance, and guest service standards Provide real-time coaching and mentorship that reinforces service standards, recognizes strong performance, and addresses areas of opportunity through supportive, solutions-focused conversations Lead by example, fostering a culture of accountability, respect, and continuous improvement Collaborate with HR and leadership to address performance and disciplinary matters in a fair, consistent manner Administrative, Financial & Compliance Responsibilities Attend scheduled management meetings, special events, and Banquet Event Order (BEO) reviews (as required) Create, format, and maintain all active food and beverage menus, ensuring accuracy, consistency, grammar, layout, and print readiness Lead cocktail development in collaboration with FOH staff, managers, and the Director of Food & Beverage, in alignment with Mirbeau beverage guidelines Create and manage FOH schedules that support business forecasts, service standards, and payroll budgets Utilize the POS system for sales, check processing, corrections, voids, disputes, and end-of-day reporting Configure and maintain back-end systems (POS and reservation platforms), including menu updates, pricing changes, and employee setup Monitor inventory and par levels of china, glassware, silver, linens and all other operational supplies, ensuring clean and organized storage areas Adhere to all accounting and purchasing procedures, including invoice coding, budgeting, purchasing controls, and month-end inventory Review and analyze financial performance through daily sales and labor reports, monthly P&L statements, and departmental budgets Attend management meetings, BEO reviews, and special events as required Ensure consistent adherence to Mirbeau HR policies, payroll procedures, and operational standards Maintain full compliance with all federal, state, and local labor, health and sanitation regulations
Qualifications, Skills & Educational Requirements:
Education & Experience Associate's degree or higher required; a degree in Hospitality or related field is strongly preferred Minimum of 3+ years of management experience in a high-volume, fine dining or elevated hospitality environment Comprehensive knowledge of all aspects of the Food & Beverage industry Schedule & Availability Must be available to work evenings, weekends, and holidays as business demands Leadership & Problem Solving Strong, articulate communicator with exceptional guest service and team leadership skills Proven ability to remain calm under pressure, think clearly, and resolve issues with sound judgment and professionalism Highly organized and detail-oriented, with strong multitasking capabilities in fast-paced environments Guest Interaction & Discretion Demonstrates a warm, polished presence and maintains a friendly yet unobtrusive manner with guests throughout the dining experience Maintains strict confidentiality and discretion regarding guest information and internal operations Consistently courteous and composed in challenging or high-pressure guest interactions Able to build a positive rapport with guests, staff, and leadership alike, reflecting Mirbeau's elevated service standards Professional Presentation Maintains a consistently neat, professional appearance and polished demeanor, in line with refined hospitality expectations
Employee Perks and Company Incentives:
Discounted rates for services and retail items within the spa!! 401K with company match Medical, Dental, Vision and Life Insurance Plan Employee Assistance Program and Resources Paid time off for full-time AND part-time employees!! Holiday Pay Career advancement potential within the company Anniversary Program!! Work performance incentives And more!!! Are you ready to lead where only the best of the best belong? Come find your balance- and your future- with us. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.