Assistant General Manager (AGM) Crowne Plaza AiRE Bloomington, MN Job Details Full-time $60,000 - $70,000 a year 10 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Hotel cost control Customer communication Teamwork Management Managing teams in a customer support role In-person customer service Managing hospitality teams High school diploma or GED Team development Food and beverage industry expertise Revenue target achievement Leading team collaboration initiatives Receptionist experience within hospitality industry Financial management Hotel restaurant experience Leadership General management Full Job Description Compass45 is looking for an Experienced Assistant General Manager to join our Leadership team at the Crowne Plaza Aire in Bloomington, MN. We strive as a TEAM to provide our guests with the highest quality of customer service experience. We are looking for an AGM who is passionate about hospitality and has the enthusiasm and skill to help make this happen. If you know that you have what it takes to be a successful AGM, we'd love to hear from you. What can the Crowne Plaza Bring to you? Travel the world - Hotel discounts worldwide! 401(k) retirement plan with company match Paid Time Off Dental, Health, and Vision Insurance Competitive Pay Job Requirements Experience in both Front Office and Food and Beverage required Responsible for the overall management and operation of the hotel. Effectively manage assigned staff to achieve overall revenue goals, financial results, guest satisfaction, and positive team member experience. 5+ years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast-paced environment. Typical Schedule is Tuesday through Saturday 2p-11p but must be available to work other shifts as needed Must communicate effectively within and outside the organization and effectively problem-solve with all guests and employees alike Must possess strong leadership skills.

Education:

High school diploma or GED required. A college degree or equivalent experience is a plus. Job Duties and Responsibilities Assists and responds to guests positively, while providing the highest level of service to the guest. Addresses guest needs and concerns proactively and effectively. Set a strong example for other associates through exemplary guest service. Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards Communicates the needs of clients as identified on Group Resumes and BEOs to appropriate hotel staff. Works with the management team to identify opportunities for elevating service. Uses available tools and knowledge to suggest ideas to maximize guest satisfaction scores. Communicates results from guest satisfaction surveys with the hotel team and addresses needs and trends that have been identified from the survey results. Manages expenses according to budgeted/forecast guidelines to maximize hotel profitability. Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll. Adjusts expenditures according to fluctuating business needs promptly. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records. Responsible for effectively interviewing, hiring, coaching, and developing hotel associates. Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable. Motivates hotel staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Promotes fair treatment and open-door policies with all associates. Responsible for effective self/workload management and adjusting personal work schedules as business needs dictate. Demonstrates clear and effective written and verbal skills. Promotes a productive, professional, and collaborative work environment. Provide clear directions to the hotel team. Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning. Assists in conducting routine inspections of the hotel operation/building to maintain standards. Ensures a clean and safe work environment. Participates in the Hotel Manager on Duty program. Compass45 and Kaeding Management Group, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community. Compass45 and Kaeding Management Group is proud to be an equal-opportunity workplace and is an affirmative action employer. general manager, manager, restaurant manager, hotel management, assistant manager, hotel, restaurant, restaurant general manager, assistant general manager, hospitality, IHG, HIlton, Choice, Marriott ,

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance

Experience:

Management:

3 years (Preferred)

Work Location:

In person