Assistant General Manager The Buzz

• Tenafly NJ Tenafly, NJ Job Details Part-time $17
• $20 an hour 1 day ago Benefits Store discount Paid training Employee discount Food provided Qualifications Computer operation Basic math Employee relationship building English High school diploma or GED Team development Cash register operations Venue customer assistance Productivity software Training & development Guest rapport building POS systems General management Time management Full Job Description The Buzz, a vibrant family entertainment center featuring a cozy cafe, open play adventures, arcade games, and endless fun for all ages, is seeking a dynamic and experienced Assistant General Manager for our new location in Tenafly, New Jersey (just minutes from NYC).

This role is perfect for a self-motivated leader who thrives in a fast-paced, family-oriented environment, delivering exceptional guest experiences while supporting overall operations. As the Assistant General Manager, you will play a key role in driving the success of The Buzz by overseeing operations, customer service, events and facility management. Reporting to the General Manager, you will ensure a safe, clean, and exciting atmosphere that creates memorable moments for families. Prior experience in kids' entertainment, hospitality, or family venues is a strong asset. Key Responsibilities

• Lead and motivate a high-energy team to achieve company goals, fostering a positive and productive atmosphere while training employees on best practices.
• Deliver outstanding customer service in person and over the phone, acting as an active listener with strong hospitality skills; greet guests enthusiastically, resolve complaints swiftly and satisfactorily, and handle difficult situations with calm professionalism.
• Manage event planning and execution, including birthday parties, special events, and cafe operations, while communicating daily, weekly, and monthly goals to the team.
• Oversee facility cleanliness and organization, circulating through arcade areas, play zones, cafe, and event spaces to maintain company standards throughout shifts.
• Ensure all attractions, arcade games, climbing features, and equipment are regularly inspected, maintained, and documented for safe, maximum-capacity operation.
• Handle sales transactions, cash reconciliation, POS systems, and enforce waiver policies in line with company standards.
• Assist with opening and closing procedures, inventory management, supply restocking.
• Promote a fun, inclusive vibe by encouraging team members and guests; assist with setup/breakdown for events and provide equipment support as needed.
• Collaborate with management on business development, marketing strategies, safety protocols, and administrative tasks; abide by the company code of conduct.
• Maintain favorable working relationships across the team to maximize morale, productivity, and efficiency. Education, Experience, and Skills Required
• Minimum of 2-3 years in a managerial role, preferably in hospitality, family entertainment, or kids' facilities.
• High school diploma or equivalent; strong organizational and time management skills with self-direction and sound judgment to handle multiple demands and adapt to changing needs.
• Working knowledge of MS Office, basic computer applications, and POS systems; strong math and verbal skills for effective communication.
• Committed to excellence in customer service in a fast-paced environment; ability to generate enthusiasm while communicating clearly with guests and team members.
• Availability to work weekends, weeknights, and holidays; must be friendly, able to smile frequently, and lift 25+ pounds. Must be comfortable on your feet for the majority of the shift.
• Standard First Aid certification preferred; children/family experience is a plus but not required.
• Proficient in English; able to articulate clear greetings, requests for assistance, farewells, and verbalize guest needs to team members.
• Dressed in accordance with dress guidelines, looking neat, clean, and professional at all times; skilled at calmly responding to dissatisfied guests and escalating issues appropriately.
• Strong work ethic and self-starting mentality, taking ownership of leadership responsibilities. Job Details

• Job Type:

• Hourly

• Benefits:

• Food & Beverage, merchandise discounts

Schedule:

Fridays afternoons/evenings Saturdays Sundays

• Ability to

Commute:

• Tenafly, NJ 07670 Includes paid training.

Join our team at The Buzz as an Assistant General Manager, where your leadership will create buzzing excitement for families while driving operational excellence in a fun, rewarding environment. Apply today and help us make every visit unforgettable!

Job Type:

Part-time Pay:

$17.00

• $20.

00 per hour

Benefits:

Employee discount

Work Location:

In person