Manager on Duty Clackamas River Racquet Club Gladstone, OR Job Details Part-time From $20 an hour 3 hours ago Benefits Employee discount Gym membership Flexible schedule Qualifications Organizing events Serving Guest reservation booking CPR Certification Staff supervision Database systems Email customer support Organizing community events Team supervision Phone communication Staff scheduling In-person customer service Team scheduling High school diploma or GED First Aid Certification Team training QuickBooks Computer skills OLCC Service Permit POS systems Continuous process improvement (CPI) Software training General management Facilities maintenance Event promotion Food Handler Certification AED Certification Inventory tracking Client interaction via phone calls Full Job Description The Clackamas River Racquet Club is seeking a Manager on Duty for our private tennis club and gym in Gladstone! Are you a Tennis or Fitness Enthusiast? Do you have experience in the health and sports club arena? Do you have great supervisory skills obtained through employment or volunteer activities? Then joining the team here at Clackamas River Racquet Club may be for you! We are a private tennis & fitness club in Gladstone. We are seeking a mature, energetic individual to supervise our Front Desk staff, manage day to day operational activities, actively pursue marketing plans to increase membership and participation in activities, and to develop and implement activities. The successful candidate must be able to multitask with ease, manage a diverse group of Front Desk attendants and Members, have stellar customer service, computer and marketing skills, and be willing to work various shifts.

Type of Position:

Part-time, Hybrid Shifts:

Varied, work out coverage with other managers

Start Date:

Accepting applications on a rolling basis until the position is filled

Pay:

From $20 + commission

Basic Requirements:

Be at least 18 years old High School diploma or equivalent Currently have or obtain in timely manner: OLCC License, Food Handlers, First Aid, CPR & AED Certificates Must have reliable transportation Ability to lift at least 25 lbs. Comfortable working with minimal supervision Self-starter Proficient using computers - experience using Microsoft Suite or Google Suite Highly skilled in multitasking Outstanding customer service skills Excellent communication skills through various mediums (text, email, phone, in-person, etc)

Manager-Specific Required Experience:

Managing, creating, using, and training staff on spreadsheets (GoogleSheets preferred) Database management (CourtReserve or similar, membership tracking, etc) Handling monthly billing and POS (QuickBooks, handling/tracking cash, etc) Scheduling (GoogleCalendar, organizing shifts, advising on business/holiday hours) Middle management duties Manage and support Front Desk Staff Handle customer complaints Holding customers and staff to rules and policies Navigating the middle ground between staff and manager/owner Tackle basic maintenance issues Good at troubleshooting when under stress Schedule/Run monthly staff meetings Understands handling of PPI Understands basic digital security Constantly work to improve established systems and processes Taking reservations (CourtReserve, over phones, in-person, etc) Managing inventory and shopping (submit and pay for orders, make grocery runs, track receipts, etc) Organizing events and groups (handling USTA matches and teams, promoting events, generate basic graphics using secure software, etc)

Additional Helpful Experience:

Tennis and sports knowledge Social media marketing skills Construction or facilities maintenance Experience in sales, promotion, or other similar work Professional cleaning Phonebanking Serving draft beer

Perks:

Work phone and work laptop provided while on duty Free gym membership after the first month Free tennis membership possible after a longer period To apply for this position, send a quick introduction and a 1-2pg. resume to

Job Type:

Part-time Pay:

From $20.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): What experience do you have with database management, spreadsheets, and organizing staff? What experience do you have with customer service?

Work Location:

In person