Job Summary Airtopia is searching for highly energetic and customer-savvy individuals who LOVE the idea of working in an adventure park and who are looking for a truly unique and fun work environment. If you love adventure parks and you are what your friends call an extrovert, then the Airtopia team wants you! The Shift Leader is a specialized role within the Airtopia Team. Shift Leads are the backbone of the Airtopia team, managing the experience in our family-oriented environment. Shift Leads interact with kids and parents alike, enforcing policies and helping to facilitate the best experience possible.

Availability:

30-40 hours per week. $12-17 per hour wage. Daytime availability and weekend/evening availability required.

Responsibilities:

Supervise, organize, and delegate 'Court Monitor' staff's daily duties Engage customers in a friendly and well-informed manner about the park Coach and develop other employee's growth at Airtopia Up-sell Airtopia products and services to park guests Work in all departments, including front desk, cafe, facilities, reservations, trampoline courts, and activity monitoring stations, as needed Supervise cash register operations and reconcile cash drawers Empathetically address customer concerns while firmly and consistently applying Airtopia policies Communicate clearly and frequently with management and court monitors Provide assistance with parties, corporate events, and park cleanup Open and close the facility -- take ownership of park cleanliness and operations Enforce, and ensure your staff is enforcing, Airtopia policies and procedures Assist with and attend staff training sessions Complete office and other park tasks, as assigned

Skills:

Excellent communication skills Ability to remain calm and think on your feet Exceptional customer service skills and ability to relate to customer concerns High energy level and a positive attitude Ability to follow procedures and direction Strong organizational skills and ability to prioritize tasks Proficient reading and writing skills Experience supervising team Experience managing groups Experience scheduling breaks, delegating responsibilities, and providing upper management with feedback on staff performance Previous or current CPR / First Aid certification is a plus General computer/tablet proficiency

Job Type:

Full-time Pay:

$12.00 - $17.00 per hour

Work Location:

In person