Server Giuseppe & Sons Philadelphia, PA Job Details Full-time 20 hours ago Qualifications Kitchen health and safety standards Customer communication Food service health code compliance Hospitality industry experience

Full Job Description Position Overview:

A server within Schulson Collective is responsible for providing exceptional dining experiences by delivering outstanding customer service, ensuring guest satisfaction, and maintaining a high level of professionalism. This role requires a comprehensive knowledge of our menu, the ability to make recommendations, and a focus on upselling. The ideal candidate is a seasoned server with a passion for hospitality and a track record of excellence in a fast-paced dining environment.

Key Responsibilities:

Guest Service:

Greet guests promptly and warmly upon arrival. Guide guests through the menu, offering suggestions and answering any questions. Take accurate food and drink orders and relay them to the kitchen and bar promptly. Deliver food and beverages to the table in a timely manner. Ensure guest satisfaction by checking in regularly and addressing any concerns immediately. Provide a memorable dining experience by maintaining a professional and friendly demeanor.

Menu Knowledge:

Maintain an in-depth understanding of the menu, including daily specials, ingredients, preparation methods, and allergens. Make informed recommendations based on guest preferences and dietary restrictions. Keep up-to-date with changes in the menu and promotions.

Sales and Upselling:

Identify opportunities to upsell beverages, appetizers, desserts, and specials. Promote special events, loyalty programs, and other restaurant services.

Order Accuracy and Timeliness:

Ensure all orders are accurately entered into the Toast POS system. Coordinate with kitchen staff to ensure timely and accurate delivery of orders. Handle any order discrepancies or issues with a focus on guest satisfaction.

Cleanliness and Organization:

Maintain cleanliness and organization of the dining area, including resetting tables for the next guests. Adhere to sanitation and safety standards at all times. Assist with side work, such as restocking supplies and preparing for the next shift.

Team Collaboration:

Work collaboratively with other servers, kitchen staff, and management. Assist teammates as needed to ensure efficient operation and guest satisfaction. Participate in team meetings and training sessions.

Qualifications:

Experience:

Minimum of 2-3 years of serving experience in a high-volume, fast-paced restaurant. Proven track record of providing excellent customer service and upselling.

Skills:

Strong interpersonal and communication skills. Ability to multitask and manage time effectively. Knowledge of food safety and sanitation regulations. Proficiency with Toast (POS) system.

Personal Attributes:

Professional appearance and demeanor. Positive attitude and strong work ethic. Ability to remain calm and composed under pressure. Attention to detail and commitment to excellence.

Physical Requirements:

Ability to stand and walk for extended periods. Ability to lift and carry up to 25 pounds. Comfortable working in a fast-paced environment.

Work Schedule:

Flexible availability, including nights, weekends, and holidays. Part-time and full-time positions available.

Compensation:

Competitive hourly wage plus tips. More detail about Giuseppe & Sons part of Schulson Collective