Hotel Front Desk & Guest Relations Expert

Job brief We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. This position may be required to work a flex schedule This is a hotel and we schedule according to the needs of our guests. Please note we DO require flexibility in scheduling you. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software is helpful but not required. Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills

Additional Compensation:

Other forms Communication method(s) used: Phone Chat In person

Schedule:

Weekends required Holidays required Day shift Night shift 8 hour shift

This Job Is:

A job for which military experienced candidates are encouraged to apply A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma Work Remotely No This Job Is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-oriented
• enjoys interacting with people and working on group projects Adaptable/flexible
• enjoys doing work that requires frequent shifts in direction Detail-oriented
• would rather focus on the details of work than the bigger picture Autonomous/Independent
• enjoys working with little direction High stress tolerance
• thrives in a high-pressure environment

Job Types:

Part-time, Temporary Pay:

From $17.13 per hour

Benefits:

Employee discount

Schedule:

8 hour shift Day shift Evening shift Holidays On call Overtime Weekends as needed People with a criminal record are encouraged to apply

Education:

High school or equivalent (Required)

Experience:

Front Desk:

1 year (Required) hospitality: 1 year (Required) hotel front desk: 1 year (Required)

Language:

English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person