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Procom
Employee Service Center Training Manager
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Job Description
Job Description The Employee Service Center Training Manager will serve as the liaison between the Workday Training Team and the ESC, coordinating training delivery and supporting a major HR go-live effort. This role trains and onboards incoming ESC contractors, builds training materials, and uses call and case review to coach agents and close skill gaps. Responsibilities Act as liaison between the Workday Training Team and the ESC — coordinate trainings, keep the ESC team updated on upcoming sessions, deadlines, and completion status, and schedule additional trainings as needed Assist the ESC Agent Manager in training incoming contractors (8-11) who will support the HR go-live Build training materials and deliver training to incoming staff, both temporary and permanent Review calls and cases to spot patterns and opportunity areas, and coach agents accordingly Report on training effectiveness and outcomes to ESC leadership Mandatory Skills Strong, hands-on Workday experience HR experience — has worked within an HR function Excellent communication and coordination skills Ability to work independently and manage multiple priorities Preferred Skills Experience training within an HR function Experience within an Employee Service Center or HR Shared Service Center Experience with