Position Summary Oversee daily salon operations, lead a high-performing grooming team, and maintain elite standards of pet care, client service, and safety in an upscale, private salon environment.
Key Responsibilities Team Leadership & Operations:
Manage scheduling, workflow, and daily appointments. Recruit, onboard, and mentor grooming staff and assistants.
Client Relations:
Manage client communications, consultations, and intake. Resolve client concerns gracefully and maintain strong client retention.
Pet Care & Safety:
Enforce strictly safe handling, sanitization, and equipment maintenance standards. Oversee special care requests, senior pets, and behavioral considerations.
Financial & Business Management:
Monitor inventory Qualifications Requirement Experience 2 to 4+ years professional pet grooming experience; 1-2+ years in salon management or supervisory role. Technical Skills Advanced knowledge of breed-standard cuts, scissoring techniques, hand-stripping, and coat maintenance. Certifications CPR & Pet First Aid certified, NDGAA, IPG, or equivalent professional certification (preferred). Soft Skills Strong leadership, conflict resolution, active listening, and high attention to detail.