This position is for the Oyster Point Location. Summary/Objective The Grooming Supervisor is responsible to ensure that all pets are properly groomed and or bathed and finished using humane practices and minimizing pet stress. Additionally, the Grooming Supervisor is responsible for overseeing bathers and the maintenance and cleaning of the grooming area. The Grooming Supervisor is responsible for communication with clients regarding pet grooming needs or behavior issues/concerns. The Grooming Supervisor reports directly to the Service Manager. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Performs grooming and or bathing functions as requested by the client and described on the groom card. 2. Provide an attractive pet style that meets client's needs and is appropriate for the pet. 3. Ensure bathers are preparing dogs for grooming in accordance with procedures. 4. Observe dog coat conditions and recommend shave down versus de-matting. 5. Ensure receptionist is advised of extra charges required for brush-out or de-matting. 6. Finish dogs as described in procedures. 7. Manage grooming schedule to ensure departure times are met or clients notified in advance of unavoidable delays. 8. Ensure bather/groomers keep groom shop clean. 9. During the work day keep the room safe by wiping up water spills and pet accidents as soon as possible. 10. At the end of each workday all hair should be swept/mopped from floor and cleaned from tubs/shower. 11. Holding cages should be ready for next day's arrivals. 12. Update pet status to receptionist. Advise when dogs that are to be "called when ready" are finished. 13. Follow safety procedures for pets and staff at all times. Ask for assistance when a pet is stressed, very difficult to manage or showing any signs of injury. 14. Finish dogs as described in procedures. 15. Manage groom shop work schedule to ensure departure times are met or clients notified in advance of unavoidable delays. Competencies 1. Communication proficiency 2. Commitment to excellence 3. Leadership 4. Learning orientation 5. Teamwork orientation 6. Good organization and planning skills 7. Demonstrated flexibility and proven coping skills 8. Ethical Conduct Supervisory Responsibility This position directly supervises the Bather and commissioned Groomers. Work Environment This job operates in a store environment; daycare and grooming. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms, use a calculator, cash register, telephone and computer. This job requires the employee to frequently lift at least 50 plus pounds. Position Type/Expected Hours of Work Shifts vary and may require weekends and some holidays. Travel Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. Required Education and Experience High school diploma or equivalent and grooming experience. Additional Eligibility Qualifications Professional Grooming School graduate preferred AAP/EEO Statement Care-A-Lot Pet Supply is an Equal Opportunity Employer. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required) Ability to

Relocate:

Newport News, VA 23602: Relocate before starting work (Required)

Work Location:

In person