General Manager —

Luxury Dog Spa Location:

Jacksonville, FL Employment Type:

Full-Time Compensation:

$50-$60k with medical benefits, employee discounts, further educational opportunities About Us Green Dog Spa is a luxury dog spa dedicated to providing an exceptional experience for both dogs and their owners. We combine elevated grooming, spa services, personalized care, and outstanding hospitality in a high-end dog environment. We are seeking an experienced, passionate General Manager to lead the day-to-day operation of our spa and help establish it as the premier destination for pet parents in our market. This is a hands-on leadership position for someone who understands that a luxury experience is about more than its surroundings—it is about exceptional people, consistent service, operational excellence, and genuine care for every dog who walks through our doors. The Opportunity The General Manager will have overall responsibility for the performance of the spa, including team leadership and morale, customer experience, operations, financial performance, scheduling, inventory, and business development. The ideal candidate is an accomplished hospitality, retail, salon, spa, veterinary, or pet-care leader who thrives in a customer-focused environment and knows how to build a high-performing team. Key Responsibilities Operations & Leadership Oversee all daily operations of the dog spa and ensure consistently high service standards. Lead, coach, schedule, and develop grooming, bathing, reception, and support staff. Establish clear operating procedures and accountability standards. Maintain a clean, organized, safe, and luxurious environment. Ensure appropriate handling, supervision, and care of every dog in the facility. Manage staffing levels and scheduling to optimize both customer service and profitability. Resolve operational issues quickly and professionally. Guest Experience Create an exceptional experience for every client from booking through pickup. Build strong relationships with clients and their dogs. Establish and maintain a culture of hospitality, professionalism, and personalized service. Handle customer concerns and service recovery with discretion and sound judgment. Develop VIP and loyalty strategies for high-value clients. Ensure the facility consistently delivers a premium brand experience. Financial & Business Management Own key performance metrics including revenue, labor costs, average ticket, utilization, retention, and profitability. Monitor daily sales and operational performance. Manage budgets, purchasing, inventory, and vendor relationships. Identify opportunities to increase revenue through memberships, packages, retail, spa services, and other offerings. Develop and execute local marketing and community partnership initiatives in collaboration with ownership. Help identify opportunities for future growth. Team Development Recruit and retain exceptional team members who align with the company's service standards. Conduct training, coaching, performance reviews, and ongoing development. Build a positive, accountable, team-oriented culture. Recognize outstanding performance and address performance issues promptly. Develop future leaders within the organization. What We're Looking For 3+ years of management experience in hospitality, upscale retail, salon/spa, veterinary, pet care, or a related customer-service environment. Demonstrated experience leading and developing teams. Strong operational and organizational skills. Excellent communication and interpersonal abilities. A genuine passion for dogs and animal welfare. Exceptional attention to detail. Ability to balance hospitality with operational discipline. Professional presence and excellent customer-service instincts. Comfortable working in a fast-paced, hands-on environment. Ability to remain calm, solutions-oriented, and professional when challenges arise. You Will Thrive Here If You... Believe that small details create extraordinary customer experiences. Naturally lead by example. Enjoy building teams and developing people. Have high standards without losing your warmth or approachability. Understand both the emotional and financial sides of a premium service business. Take ownership rather than waiting to be told what needs to be done. Love dogs and genuinely enjoy interacting with their owners. Preferred Experience Experience in one or more of the following is highly valued: Luxury hotel or hospitality management Upscale salon or spa management Premium retail management Veterinary or animal-care management Dog daycare, boarding, grooming, or pet resort management Membership-based businesses Opening or scaling a new location Multi-unit operations What We Offer Competitive salary Performance-based bonus opportunity Health Benefits Employee discounts Professional development opportunities Paid educational opportunities A safe and fun work environment where dogs are the priority The opportunity to build and lead a team from the ground up The chance to become a key leader in a growing luxury pet-care brand Our Ideal Candidate Our ideal General Manager is more than an administrator. They are a hospitality leader, business operator, team builder, and brand ambassador who understands that our clients are entrusting us with members of their families. If you are passionate about delivering extraordinary service, developing exceptional teams, and creating an environment where both dogs and their owners feel genuinely cared for, we'd love to meet you.

To Apply:

Please submit your resume and a brief introduction explaining why you are interested in joining Green Dog Spa. Join us as we create an energetic environment where innovation meets compassion! This role offers an exciting opportunity to lead a thriving Dog Spa by combining strategic vision with hands-on management. If you're ready to make a difference in pets' lives while driving business success through leadership excellence—apply now!

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Employee discount Flexible schedule Health insurance Professional development assistance Referral program

Work Location:

In person