Spa Manager Spavia SouthPark Charlotte, NC Job Details Full-time 7 hours ago Benefits Paid training Health insurance Dental insurance Paid time off Vision insurance Qualifications Vendor relationship building Full Job Description Designated Manager Company name is hiring a full-time Designated Manager. If you're passionate about leading teams, delivering five-star guest experiences, and elevating service standards in a calm, luxury spa environment-this leadership role is for you. Schedule & Benefits Salaried position Performance bonuses tied to membership, gift cards, utilization, reviews/NPS Additional earning opportunities through team performance, membership growth, retail success, and leadership bonuses. Enjoy the balance of working in the wellness industry with a consistent, reliable schedule, allowing you to sup Evenings/weekends/holidays availability is needed Keyholder with opening and/or closing responsibilities 30 hours in front of the house with a consistent weekly schedule Benefits may include: Paid in-house training Family + Friends treatment discounts PTO Health and Wellness Benefits including, telemedicine, disability, dental and vision Why You Will Love Spavia Luxury spa feel: Retreat areas, robes, showers, top-tier products Guests come back: Membership model means regular guests and relationship Respectful culture: Team-focused, flexible, and balanced

What You'll Do Team Management:

Recruit/interview with ownership; build weekly schedules; manage swaps/requests; ensure peak-time coverage; maximize utilization.

Sales Leadership:

Set monthly goals, run daily huddles, coach membership/retail closes and pre-scheduling, and execute promotions.

Reporting & Accountability:

Deliver weekly sales dashboards, bi-weekly payroll checks, month-end results, and adjust strategies to meet annual targets.

Guest Experience & Recovery:

Model guest-journey script, resolve issues promptly, protect NPS/reviews, and celebrate successes.

Compliance & Cleanliness:

Maintain clean, stocked, and sanitized rooms/retreat areas; ensure current licenses/regulations; remain inspection-ready.

Inventory & Vendors:

Track/order back-bar and retail, manage pars and shrink, and partner with approved vendors.

Community & Marketing Support:

Manage school/local outreach, attend job fairs, and support email/social requests and in-house events. Work with a team that values professionalism, kindness, and growth What You'll Bring 2+ years of management/supervisory experience (spa, beauty, fitness, or hospitality). Proven sales success (membership/subscription, retail add-ons, promotions). Strong scheduling, coaching, and communication skills; handles pressure well. Proficient in technology (POS/booking, spreadsheets, basic reporting); organized and detail-oriented. A calm, caring energy and passion for helping others EEO & Workplace Practices Spavia is an Equal Opportunity Employer. We provide reasonable accommodations throughout the hiring process and maintain a drug-free workplace. Post-offer screenings (license verification, background checks, etc.) may apply as allowed by law.