HVAC Service Technician - NO ON CALL

Job Title:

Service/Maintenance Technician Department:

HVAC Service Objective:

Maintain and repair residential HVAC equipment while maintain 100% customer satisfaction and generating cross departmental opportunities. Help enforce company policies and help information gathering.

Essential Duties and Responsibilities:

(Includes, but not limited to) The essential function of the Service Technician is to provide general HVAC installation, repair and services and help in the training of new techs with enforcement of company policies and standards. This position handles service calls to customer homes and utilizes customer service training to educate and assist customers in choosing service, products and finance options.

Responsibilities :

Complete all general HVAC in-home, service calls. Establish customer rapport to sell the right products and services. Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions. Educate and assist customers in choosing the best finance options and maintenance plans. Explain replacement opportunities for aging, inefficient or underperforming systems. Understand your service criteria and hold yourself accountable for exceeding revenue goals. Show yourself as professional and knowledgeable to win new referrals and repeat business. Work alongside customer service and dispatch to ensure overall success of the business. Maintain a clean, organized job site and well inventoried truck. Participate actively in all training exercises, morning meetings, trade shows and retreats. Train and mentor apprentices to ensure quick, accurate repairs and installations. Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Knowledge :

Mechanical:

knowledge of machines and tools, including their designs, uses, repair and maintenance.

Design:

knowledge of tools and principles of design in the production of technical plans, blueprints, drawings and models.

English Language:

knowledge of the English language and ability to communicate effectively.

Technical Skills :

Troubleshooting:

determine problems and how to solve them.

Repairing:

repairing machines or systems using the needed tools.

Equipment Maintenance:

performing routine maintenance on equipment and determining when components needed replaced. Training of other techs

Qualifications:

Licensed with knowledge of local HVAC codes and ability to make on-the-job applications. Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams. Continued education and training to obtain NATE certification. Clean, safe driving record. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. High integrity with advanced social skills and ability to make solid connections. Strong desire to be a better technician tomorrow than you are today. Competitive individual contributor who also loves to win as a team.

Job Type:

Full-time Pay:

$30.00 - $38.00 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

HVAC:

3 years (Required)

License/Certification:

EPA Type II (Preferred)

Work Location:

In person