IT Operations Lead

MEDICAL INSURANCE 100

% ON US! Great careers start with great benefits! Join the Barrett Petfood family and enjoy a comprehensive benefits package, including medical (company paid), dental, and vision insurance; a 401(k) with company match; life insurance; health savings account; paid time off; seven paid holidays; employee discounts; complimentary pet food; and fun, company-sponsored events.

APPLY TODAY!

Join Barrett Petfood as an IT Operations Lead and elevate your career in the heart of Minnesota! This exciting onsite role offers you the opportunity to drive innovation within a dynamic manufacturing environment. Collaborate with a passionate team to solve problems and enhance our customer-centric operations, all while upholding our core value of integrity. With a competitive salary ranging from $85,000 to $100,000 , you'll be rewarded for your high-performance contributions. Full-time, salaried position with a typical schedule of Monday-Friday, 7:00 AM - 3:30 PM. Flexibility is expected based on business needs, including occasional after-hours support. Travel between company locations is required to support operations, troubleshoot issues, and assist with projects.

DAY TO DAY RESPONSIBILITIES

Provide advanced support for IT infrastructure, systems, networks, cloud platforms, and business-critical technologies Install, configure, maintain, and monitor servers, systems, network components, and cloud services Manage Microsoft 365, Azure, Active Directory, identity/access controls, and security configurations Support Windows/Linux environments, virtualization platforms, and core infrastructure services Troubleshoot and resolve system, network, and performance issues across multiple locations Respond to incidents and escalations to ensure minimal disruption to operations Maintain and support networking (LAN/WAN, wireless, firewalls, remote access, segmentation) Oversee backup, disaster recovery, and business continuity processes Strengthen security posture through MFA, system hardening, and risk mitigation initiatives Serve as escalation point for complex technical issues and coordinate support across sites Collaborate with internal teams, vendors, and MSPs to ensure effective service delivery Support site technology including endpoints, printers, scanners, wireless, and shop-floor systems Assist with system upgrades, deployments, and infrastructure improvements Maintain technical documentation, runbooks, and standardized support procedures Identify operational gaps and drive improvements in efficiency and consistency Support asset management, procurement, and lifecycle planning Travel locally as needed; occasional after-hours support required Perform physical tasks such as lifting equipment and working on ladders. Physical ability to lift up to 50 lbs. safely.

KNOWLEDGE AND SKILLS REQUIRED

Strong technical troubleshooting skills across IT operations, systems, networking, cloud, security, and end-user environments Ability to work independently and prioritize tasks in a fast-paced environment Proactive mindset focused on improving reliability, documentation, and repeatable processes Ability to think beyond immediate fixes and help build structure across IT operations Adaptability and willingness to support changing operational needs across multiple facilities Strong communication skills with both technical and non-technical staff Customer-service mindset and ability to work effectively with plant, warehouse, and business personnel • Ability to coordinate with site IT staff, vendors, and department leaders to support consistent IT practices

EDUCATION AND EXPERIENCE

Associate or bachelor's degree in information technology, computer science, network administration, or related field preferred, or equivalent work experience Minimum 5 years of hands-on IT operations, infrastructure, systems administration, or technical support experience preferred Experience in an MSP, manufacturing, multi-site, or infrastructure-focused environment strongly preferred Experience supporting Microsoft 365, Azure, Active Directory, Windows Server, networking, virtualization, backup, and disaster recovery systems Experience with MFA, identity management, security controls, and infrastructure standardization preferred Prior experience leading, mentoring, coordinating, or supervising others is preferred JOIN US! We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!