Contributions Key Responsibilities Inbound/Outbound Call Handling:

Answer and place phone calls with law enforcement personnel and other stakeholders, following established scripts or protocols, and accurately capturing information in real time.

Investigative Support:

Collaborate with teams to examine data gathered from criminal and civil investigations, developing methodologies to exploit investigative information.

Data Entry:

Perform data entry from both hard and soft copies into large-scale data processing systems, including live entry of information gathered during phone calls, utilizing tools like optical character readers, scanners, and digital cameras as appropriate.

Quality Control & Reporting:

Participate in the development of work products, conducting periodic progress reviews and ensuring quality control of findings. Regularly report findings to lead personnel.

Law Enforcement Support:

Provide critical law enforcement support, interacting with various agencies through multiple channels of communication (phone, email, ticketing/case systems), while managing data under tight timelines in a high-pressure, call-center-like environment. Qualifications Required Ability to hold a position of SECRET clearance level with the US government. Bachelor's Degree and 1 year of work experience OR 5 years of work experience and no degree. Comfort with high call volume — answering, screening, and documenting phone-based requests accurately and professionally. Strong typing/data entry speed and accuracy while on live calls or processing time-sensitive information. Skilled at multi-tasking in a fast-paced environment while maintaining clear communications with stakeholders. Experience documenting processes and developing SOPs for data handling. Ability to manage multiple tasks in a high-paced environment, including collaboration with various teams. Must be local to El Paso, TX or willing to drive on-site 5 days a week. To support continuous operations, this role follows a rotating shift schedule. Candidates should be comfortable working flexible hours, including potential evenings or weekends. Preferred Prior call center, dispatch, or customer service experience, especially in high-volume or time-sensitive environments. Experience providing support to a 24/7 law enforcement operations unit. Experience using data analytic/visualization tools such as MS Excel, Power BI, or others to design charts, create formulas, and analyze unstructured data (can be job or education-based). Military or law enforcement background or exposure. Strong analytical skills for identifying trends, gaps, and ensuring data accuracy. Demonstrated experience in reverse engineering and validation of data processes. About steampunk Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $35,000 to $60,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Human-Centered delivery methodology , we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee owned company , we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 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