We are looking for a detail-oriented Vital Records Support Specialist to join an onsite team in Oklahoma City, Oklahoma. This Long-term Contract position is ideal for someone who enjoys helping users, maintaining accurate records, and keeping daily operations organized in a fast-paced environment. The role supports vital records and system-related processes through customer assistance, documentation, training coordination, and administrative support.

Responsibilities:

• Respond to user inquiries involving system access, onboarding and offboarding activities, training needs, and general platform support.
• Investigate and resolve routine workflow or access issues, and route more complex technical concerns to the appropriate team for further review.
• Coordinate training activities by arranging sessions, preparing materials, and assisting users after instruction is completed.
• Create, update, and organize reference materials such as user guides, process instructions, and training documents.
• Participate in testing system updates or enhancements and record outcomes, issues, and recommendations clearly.
• Review existing workflows to identify documentation gaps and support improvements that strengthen efficiency and consistency.
• Help maintain data quality and support compliance-related reporting by following established procedures and accuracy standards.
• Provide day-to-day administrative assistance and contribute to special projects that improve service delivery and operational performance.