DIVISION

Court Support Services

CLASS DEFINITION

This class is accountable for supervising the staff and operations of one or more small court support services office locations, or for assisting with the supervision of a large probation office location.

GUIDELINES FOR CLASS USE

Assignment of Chiefs I and II to large or small office designations will be determined by the Guidelines for Classification Use promulgated by the Supreme Court.

SUPERVISION RECEIVED

Receives general direction from a Chief Probation Officer II or other employee of higher grade.

SUPERVISION EXERCISED

Supervises court support services staff as assigned.

EXAMPLES OF DUTIES

Schedules, assigns, oversees, and reviews the work of staff; provides staff training and assistance; conducts performance evaluations; determines priorities and plans office work; establishes and maintains office procedures including procedures for security of evidence and money collected; develops or makes recommendations on the development of policies and standards; acts as liaison with other operating units, agencies, and outside officials regarding office policies and procedures; prepares reports and correspondence; represents the Division in court proceedings; reviews and approves contents and recommendations of reports prior to submission to the court; reviews and responds to complaints involving staff performance or office procedures and policies; oversees security and maintenance of facilities and office equipment; assumes responsibility for the integrity and operation of the automated system; oversees court support services in the areas of intake, assessment, referral, evaluations, investigations, and/or supervision of clients referred by the court; may provide services to a caseload of clients; performs related duties as required.

MINIMUM QUALIFICATIONS REQUIRED KNOWLEDGE, SKILLS, AND ABILITY

Considerable knowledge of criminal behavior; considerable knowledge of psychology; considerable knowledge of the social, cultural, economic, psychological, and legal issues influencing the attitudes and behaviors of clients and their families; considerable knowledge of relevant state and federal laws; considerable knowledge of relevant agency policies and procedures; considerable interpersonal skills; considerable oral and written communication skills; computer skills; considerable ability to relate to different cultural and economic backgrounds; supervisory ability.

EXPERIENCE AND TRAINING

General Experience:

A Bachelor's degree and five years of experience conducting pre-sentence investigations and/or supervising clients referred by the court.

Special Experience:

Two years of the General Experience must have been at or above the level of Adult Probation Officer II.

Substitutions Allowed:

A Master's degree in Criminal Justice, Psychology, Counseling, or a related field may be substituted for one year of the General Experience.

SPECIAL REQUIREMENT

Incumbents are required to have a valid Connecticut Motor Vehicle Operator's License and a motor vehicle available for daily use.

WORKING CONDITIONS

Incumbents may be exposed to some risk of injury from assaultive/abusive clients.