Security Officer (Full-Time)

LOCATION

Plaza del Lago -

Wilmette, IL PAY:

$20.00/hour

POSITION TYPE

Full-Time

SCHEDULE

2:00PM-10:00PM Thursday through Monday

OVERVIEW

We are hiring a Retail Security Guard to help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS

Weekly pay

Flexible scheduling

Employee discounts

Employee Assistance Program (confidential support resources)

Supportive work environment focused on well-being

KEY RESPONSIBILITIES

Security & Patrol Patrol assigned areas or maintain a fixed post to monitor activity

Control access points and manage pedestrian/vehicle traffic

Identify and report suspicious activity, incidents, or safety concerns

Respond to alarms, emergencies, and on-site incidents Monitoring & Reporting Monitor CCTV cameras and security systems

Complete daily activity logs, incident reports, and required documentation

Maintain awareness of surroundings at all times Safety & Compliance Follow all post orders, company policies, and safety procedures

Maintain knowledge of emergency response protocols

Inspect property for safety risks (fire hazards, equipment issues, etc.)

Support loss prevention and recommend safety improvements Customer Service Greet and assist customers, employees, and visitors in a professional manner

Provide directions and support as needed

Maintain a visible, approachable presence on-site

QUALIFICATIONS

Required Strong customer service and communication skills

Ability to stay alert and respond calmly in emergency situations

Reliable, punctual, and able to follow directions

Ability to write clear and accurate reports

Must present a professional appearance and demeanor

State Guard license is required. Preferred Prior security or customer-facing experience

Familiarity with CCTV, alarms, or access control systems Skills & Attributes High level of attentiveness and situational awareness

Dependable and team-oriented

Able to multitask and work in a fast-paced environment

Strong work ethic with a sense of urgency Work Expectations Arrive on time in full uniform and ready to work

Stay engaged and proactive throughout your shift

Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Job Summary:

Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of any and all activity that takes place in the assigned area. Security Officers must maintain a professional image and demonstrate excellent customer service at all times.

Basic Functions:

Control of entrances and movement of pedestrian and vehicle traffic.

Patrol of buildings and perimeters.

Escort of material and personnel.

Inspection of security and fire exposures.

Special assignments.

Responsibilities:

Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (

Note:

duties may vary depending on post orders): Be on time and report to post in full uniform.

Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.

Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.

Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.

Monitor cameras or equipment in a continuous fashion as outlined in the post orders.

Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.

Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.

Make recommendations to management on better safety and loss prevention processes as identified during daily routine.

Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.

Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.

Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.

Minimum Qualifications:

The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location. High School Diploma and/or equivalent (GED).

Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.

Minimum 3 - 6 months prior experience in loss prevention, life safety, CCTV systems or access computer systems.

Ability to obtain State license which is required.

Pass a regulated drug test (where required).

Skills/Abilities:

A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.

Constant and dedicated vigilance.

Strong customer service skills, exemplifying Andy Frain Services Mission Statement.

Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.

Ability to facilitate progressive change, work as part of a team and follow directions.

Work with a sense of urgency.

Strong oral and written communications skills.

Physical Requirements:

• In general, the following physical demands are representative of those that must be met by a Security Officer to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow for certain ADA requirements. Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers.
• Pushing/pulling/carrying lifting may include up to 50 lbs, stair climbing.
• Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.

Ability to twist, turn, bend, stand, climb stairs and walk as required to perform the duties associated with functioning as a security officer. This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.