Fire Alarm Service Manager

FIRE ALARM EXPERIENCE AND KNOWLEDGE REQUIRED

Applicants must have previous fire alarm industry experience and a strong working knowledge of fire alarm systems. Your résumé must clearly show your fire alarm experience to be considered for this position. This is an office-based position responsible for assisting fire alarm customers, coordinating service calls, and scheduling technicians to troubleshoot and repair fire alarm systems.

Responsibilities:

Answer calls from fire alarm customers. Discuss system troubles and service needs with customers. Use fire alarm knowledge to determine the type and urgency of service required. Schedule and dispatch technicians for troubleshooting and repairs. Prioritize emergency and urgent service requests. Coordinate technician schedules, locations, and workloads. Create and maintain accurate service tickets and customer records. Communicate appointment times and service updates to customers. Follow up on completed and pending service calls. Coordinate parts, return visits, and additional repairs when necessary. Maintain communication between customers, technicians, and management.

Required Qualifications:

Previous fire alarm industry experience. Knowledge of fire alarm systems, panels, devices, signals, and common trouble conditions. Ability to understand customer-reported issues and communicate accurate information to technicians. Strong customer service, communication, scheduling, and organizational skills. Ability to manage multiple service calls and prioritize urgent situations. Basic computer and data-entry skills.

Pay:

$53,687.75 - $64,656.21 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): How many years of professional fire alarm industry experience do you have? Please describe your previous fire alarm experience. Your résumé must clearly show this experience. What fire alarm systems, panels, and manufacturers have you worked with? Describe your knowledge of alarm, trouble, and supervisory signals. What common fire alarm system problems are you familiar with troubleshooting? Describe your experience answering customer calls and determining the type and urgency of fire alarm service needed. Describe your experience scheduling and dispatching fire alarm service technicians. How do you prioritize multiple service calls, including emergency and non-emergency requests? What experience do you have creating service tickets and tracking open calls through completion? Please list any fire alarm-related licenses, training, or certifications you hold. Why does your fire alarm experience qualify you for this Service Manager position?

Work Location:

In person