4.0 Berkley, MI Job Details Full-time $55,000
$125,000 a year 2 hours ago Benefits Health insurance Qualifications Service writing Customer communication Inventory management Auto service management Dispatching Process management Full Job Description Independent Shop Automotive Service Advisor We Don't Need Another Order Taker.

We Need a shopflow keeper who loves selling. Our shop is busy, and we're looking for someone who can control workflow, create urgency, communicate clearly, and keep vehicles moving. This role combines service writing, production management, and customer communication. If you thrive in a fast-paced environment, hate waiting, and enjoy winning, keep reading. What You'll Be Responsible For Answering inbound calls and converting them into appointments Managing vehicle flow from check-in to delivery Ensuring every vehicle is inspected quickly Presenting repair recommendations clearly and confidently Following up on declined work Coordinating technicians, parts, and customer communication Maintaining high car count and high average repair order Keeping customers informed throughout the repair process What Success Looks Like Calls answered immediately (withing 3 rings)

every call conversion matters Vehicles inspected within 15 minutes of arrival, systems in place for fast dispatch and car evaluation (digital inspection, AI tools for check-in and qualified questions) High approval rates on recommended work
knowledge of sales techniques, willing to train (professional sales training available) Minimal vehicle downtime
parts received and distributed accordingly Strong gross profit production
know your numbers and goals (will train you) Consistent follow-up on declined repairs
calls , text, marketing reminders Customers feel informed and confident in you and the shop
they will come back, refer us, and post positive review Inventory low?

Take notice and fix it Car on the lot sitting untouched? Take notice and fix it Technician sitting idle on his stool, no dispatched work? Take notice and fix it Requirements Automotive service advisor or service writer experience MUST Strong communication and sales skills. MUST love selling! Ability to manage multiple priorities without losing control Comfortable working with performance metrics Organized, decisive, and accountable Automotive knowledge MUST Compensation & Benefits Base plus performance bonus individual and team bonus tied to shop production and gross profit Performance bonuses for top results Monday-Friday schedule (7: 30AM

5:30 PM) — no weekends 401(k) with up to 3.

5% company match $300 monthly contribution toward Group Health Insurance (Priority Health HMO Gold) Established systems and processes to support your success Top performers who can control workflow, sell ethically, and keep vehicles moving will earn significantly more than average advisors.

We Are Looking For Someone Who:

Creates urgency without pressure Solves problems quickly Takes ownership Communicates clearly Wants to grow with a high-performance team Understands that speed and execution matter If you're the person everyone relies on to keep things moving, we want to talk to you. If you like to sit in your office chair and idle

do not apply:) Apply today and tell us about your automotive experience, production results, and why you'd be a great fit for a fast-moving shop.

Pay:

$55,000.00

$125,000.

00 per year Application Question(s): what was your average weekly car count at your most recent shop? what was your average monthly sales production? How many repair orders can you actively manage at one time while maintaining customer communication? When sales are down, what is usually the biggest reason? A customer calls and says, \"My brakes are making noise. How much will it cost?\" What do you do? A customer declines a safety related repair today. What is your next step? Describe a situation where you improved workflow, increased sales, or solved a bottleneck in your shop. Which statement best describes you? a) I prefer detailed instructions before acting. b) I prefer to make decisions and keep things moving. c)depends on the situation Why should we hire you instead of the other applicants?

Experience:

automotive service advisor/service writer: 2 years (Required)

Work Location:

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