Are you a Customer Service Champion with a Big Personality?

Someone who:

• makes customers feel like family...
• instills trust through your automotive knowledge and personal integrity...
• builds lasting relationships to better understand customers' needs and earn their repeat business.

If so, you could be a great fit with the team at Motorworks!

About Us:

Motorworks, a Foreign Exchange company, provides comprehensive auto services, including diagnostics, maintenance, mechanical repairs for all makes and models of vehicles (European, Asian and Domestic). Our top-rated Google reviews and A+ Better Business Bureau ranking are a testament to our unwavering commitment to customer satisfaction.

Position Overview:

We're looking for an enthusiastic Service Advisor who focuses on exceptional customer service and has a history of outstanding sales performance. As the first point of contact for our customers, you'll play a critical role in building relationships, understanding their vehicle needs, and presenting repair solutions with professionalism and transparency.

Key Responsibilities:

Greet and assist customers with warmth and professionalism. Accurately document customer concerns and vehicle information. Clearly communicate with technicians to ensure accurate estimates and repair orders. Educate customers on recommended services and repairs using a consultative, customer-first approach. Present estimates and repair options in a confident, trustworthy manner. Proactively follow up on service recommendations to drive future business. Maintain excellent knowledge of vehicle systems, common repairs, and maintenance schedules.

Qualifications:

Proven success as a sales rep, customer service rep and/or service advisor is strongly preferred. Exceptional interpersonal and communication skills. Proven ability to upsell services while maintaining customer trust. Strong organizational skills with attention to detail. Ability to thrive in a fast-paced, team-oriented environment. Acts as a team player and builds comradery among the service team. Proficiency with shop management software (Tekmetric or similar is a plus). Valid driver's license with clean driving record. Background and credit check required.

What We Offer:

Competitive base pay + performance-based incentives. Health, dental, and vision benefits. Retirement plan with 3% company match. Paid time off and holidays. Monday-Friday work schedule - no weekends! Ongoing training and growth opportunities. A supportive, team-focused work culture. Opportunity to grow with a fast-growing, highly respected automotive repair facility.

Join Us:

If you are a motivated, customer-focused professional with a passion for cars and the ability to turn conversations into long-lasting relationships, we want to hear from you.

Job Type:

Full-time Pay:

$50,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person