Company DescriptionCooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We're a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment. If you're ready to be a part of an exciting team that's committed to your success, then we encourage you to continue with this job application. You'll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!

Job DescriptionUSA Today Top Workplace!

Joe Cooper Ford of Shawnee is accepting applications for an additional Service Advisor. Our Service Advisors are responsible for:

Serving as the primary point of contact for all automotive service and repair mattersCommunicating effectively between customers, managers, and techniciansListening to and understanding customer problemsArranging appropriate service/repairsSetting and managing expectations for customers and techniciansExplaining needed repairs and recommended maintenance to customersEnsuring customer satisfaction with repair quality and timelinessWorking productively in a fast-paced team environmentDelivering world-class customer service QualificationsHigh school diploma or GED requiredPost-secondary automotive training or equivalent work experience preferredOne year of dealer-level or large facility experience preferredBroad scope of automotive mechanical/electrical knowledgeNeat, clean, and professional appearancePleasant/friendly demeanor and an outgoing personalityHighly professional and dependableExcellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stressExcellent interpersonal skills to interact professionally with customers, vendors, and staffUnrestricted driver's license and clean driving recordBasic computer and internet skills. Experience with CDK and/or X-Time preferredAdditional InformationBenefits for full time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, Employee DiscountsCooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.