Answering phone calls Answering questions customers may have about vehicle repairs Scheduling customers for service and repair appointments Preparing Repair Orders by documentation of customer complaint and/or customer request for the vehicle. Providing an explanation of needed repairs and maintenance Providing repair cost estimate by calculating labor and needed supplies for repair Ordering all parts for open work orders Maintaining customer contact by keeping the customer updated with repairs and estimated time of completion. Submitting work orders for prior approval for Commercial Contracts. Documentation of repair process and tracking of work order approvals Dispatching work orders for technicians Documentation of repairs completed by technician and repairs declined by customer. Closing of repair orders, collection of payment, and assessment of customer satisfaction

• Must have mechanical knowledge about vehicles.
• Must have knowledge of Vehicle tires
• Must have knowledge of Tractor Trailer parts and repairs.
• Experience as a Service Advisor or Service Writer is required.

Job Type:

Full-time Pay:

From $12.00 per hour

Benefits:

401(k) Dental insurance Paid time off Vision insurance

License/Certification:

Driver's License (Preferred)

Work Location:

In person