JOB SUMMARY/PURPOSE

Performs receptionist duties and provides clerical support for office. Greets patients and interfaces with hospital staff, clinical staff, patients, and visitors in a professional manner. May be responsible for obtaining prior authorization for office referrals and applying knowledge of current clinical diagnosis and billing codes.

DEPARTMENT DESCRIPTION

The Primary and Specialty care teams at Samaritan Health Services offer complete health care for all family members from newborns to seniors through their pediatric, family medicine, internal medicine and specialty care providers. They encourage and offer preventive care, including annual exams, health screenings and counseling regarding health and lifestyle.

EXPERIENCE/EDUCATION/QUALIFICATIONS

High school diploma or equivalent required. One (1) year experience and/or training in a position of similar responsibility and complexity required. Experience and/or training in ICD-10 and CPT coding required. Experience and/or training with medical/insurance terminology required. Experience and/or training in computer applications required.

KNOWLEDGE/SKILLS/ABILITIES

Service Orientation

Successfully apply knowledge of various resources/models of recovery to assist and care for others. Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Confidentiality
Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. Time Management
Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Team Building
Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time. Social Perceptiveness
Ability to work with a diverse population from pediatrics to geriatrics.

Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.

PHYSICAL DEMANDS

Rarely (1

10% of the time) Occasionally (11
33% of the time) Frequently (34
66% of the time) Continually (67
100% of the time) WALK
INCLINE LIFT (Floor to

Waist:

36\") 20
40 Lbs LIFT (Knee to chest: 24
54\") 0
20 Lbs LIFT (Waist to

Eye:

up to 54\") 0

20 Lbs CARRY 1-handed, 0
20 pounds CARRY 2-handed, 0
20 pounds SQUAT Repetitive SQUAT Static (hold >30 sec) PUSH (0-20 pounds force) PULL (0-20 pounds force)

STAND CLIMB

STAIRS KNEEL (on knees) REACH
Upward

SIT WALK

LEVEL

SURFACE BEND FORWARD

at waist

ROTATE TRUNK

Sitting

ROTATE TRUNK

Standing REACH

Forward

MANUAL DEXTERITY

Hands/wrists

FINGER DEXTERITY PINCH

Fingers GRASP Hand/Fist Location:

Samaritan Health Services

SHS SMG Clinic Resource Team Schedule:

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