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Exentec
Field Service Engineer
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Based on Idaho data
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What they do
A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
$98,927 / year median in Idaho
Job Description
Company Overview Exentec is a dynamic entity within the Exyte Group, dedicated to delivering tailored solutions that meet the evolving needs of high-tech industries. Focused on reliability, innovation, and energy-efficient design, Exentec provides mission-critical services and advanced technologies that drive technological progress and keep clients competitive in a rapidly changing marketplace. Job Summary The FSE (Field Service Engineer) is a position that requires traveling (Domestic and International) in order to support our global customers. The FSE is part of the service team that is responsible for installation, commissioning and executing the qualification process for chemical and gas equipment. The service team works with engineering, sales, and technology to share technical knowledge that will support the company's continuous improvement initiative. Responsibilities Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Exentec's complex chemical and gas delivery systems at customer sites. Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions. Keep up to date on semiconductor market and leading-edge technologies and Exentec products through learning, training, and certification. Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Exentec and the customer. Serve as a subject matter expert, representing Exentec to our valued customers, delivering exceptional customer satisfaction. Troubleshoot and create customer response action plans to support customer needs. Transparently discuss opportunities and challenges with customers to increase trust. Provide technical instruction and mentoring for more junior engineers. All other duties as specified. Experience & Education Bachelor's degree in Electronics, Engineering, or related field and 5+ years of experience; or Master's degree with 3+ years; or equivalent work experience . Ability to travel up to 80% or more. Ability to travel, start up, and service Chemical and Gas delivery equipment. Basic troubleshooting skills that apply to mechanical and/or electrical equipment Use of basic hand and power tools. Ability to work effectively in a team environment. Ability to use Microsoft programs such as Word and Excel. Ability to Multitask. Join us as a Field Service Engineer to make a tangible impact by ensuring the seamless operation of critical manufacturing equipment. Bring your technical expertise to a company committed to innovation and excellence—where your skills will help shape the future of high-tech industries!